OPERATIONS MANAGER – MANAGED SERVICE PROVIDER

Job description

We are seeking an experienced Operations Manager to join a fast-paced Managed Service Provider (MSP) environment. This is a remote position, commencing 1 March 2026, suited to a highly organised and detail-oriented professional with strong operational, billing, and administrative expertise. Working Hours • Monday to Friday • 3:00 PM – 12:00 AM • 1-hour lunch break Key Responsibilities • Oversee and manage daily MSP operations to ensure efficiency, consistency, and service quality • Coordinate workflows across service desk, projects, and operations teams • Monitor ticket queues, workloads, KPIs, and SLA compliance • Manage billing processes, invoicing, reconciliations, and operational reporting • Assist with budgeting, cost tracking, and financial administration • Maintain and improve internal processes, SOPs, and documentation • Support leadership with operational planning, scheduling, and resource management • Liaise with internal teams to ensure smooth service delivery and communication • Ensure accurate record-keeping and system data integrity Minimum Requirements • Previous experience in an Operations Manager role within an MSP or IT services environment • Billing and accounting experience (essential) • Strong computer literacy • High proficiency in Microsoft 365 (Outlook, Excel, Word, Teams) • Excellent organisational, communication, and time-management skills • Ability to work independently in a remote environment • Strong attention to detail and problem-solving ability Preferred Candidate Profile • Female candidate • Aged 35–45 years • Proven experience in operational and administrative leadership roles • Confident working with financial data, reports, and systems Remuneration • Basic salary: R35,000 – R40,000 per month, dependent on experience Application Details • Start Date: 1 March 2026 • Closing Date: 23 January 2026 • Email applications to: