Operations Manager - MOE

Job description

Position based in Fashion & WFJ Boutique, Mall of the Emirates. CONTEXT & ENVIRONMENT CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context , the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique. Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury. KEY PARTNERS: Reporting to the Boutique Director, the Operations Manager has several key partners: Internally: Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning. Externally: Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector. IN THIS METIER, YOU ARE ENERGISED BY: Management of Back Office Team Managing the Stock, Aftersales, Cash and Administration functions within the boutique. Ensuring the team has a good understanding and deployment of the House’s strategy. Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions. Motivating the team towards the achievement of their objectives via appraisals and follow-ups. Defining the priority actions for your team’s development and monitoring them. Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization. Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy. Piloting the Business Being a strategic partner to the Boutique Director. Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans. Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data. Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy. Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis. Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager. Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager. Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor. Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager. Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people. Monitoring that boutique purchases remain within the allocated budget. Being an Ambassador of the Brand Contributing to projects and sharing the CHANEL vision with the team. Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management. Ensuring the boutique’s procedures and boutique Charter are implemented and respected. Using Chanel Brand Image as a filter in decision making. KEY COMPETENCIES & REQUIREMENTS: Natural leadership and strong managerial skills. Guarantor of exemplarity, accuracy and detail-oriented mindset. Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills. Passion for projects and is a strong project leader. Organized, rigorous and reliable. Perceives change as an opportunity and remains objective in the face of uncertainty. Curious and innovative with strong analytical skills and results oriented. Sensitive to the Fashion environment and its products. Mastery of MS Excel and digital tools.