Operations Manager Niche and DER

Job description

**Claims UK & Ireland | Niche & DER Division** **Preston / Hybrid** **Reporting to: Operations Director**Lead Operational Excellence. Drive Performance. Shape the Future. Are you a proven contact centre Manager with a passion for people, performance, and continuous improvement? We're looking for an experienced **Operations Manager** to lead a high-performing team within our Niche and DER business. This is an opportunity to play a pivotal role in shaping operational strategy, delivering outstanding customer outcomes, and driving sustainable growth across a dynamic and fast-paced claims environment. Working alongside two other Operations Managers, you will be responsible for supporting the delivery of a high-performing operation of approximately **250 FTE**, including a critical **24/7 emergency response contact centre and claims operation**. Much of the focus of this role will be Davies emergency response as such a 2pm to 10-00pm shift is available if it suits ? You'll lead a team of Team Managers and their wider operational teams, ensuring service excellence, regulatory compliance, operational efficiency, and a culture where people can thrive.