Operations Manager - Payments

Job description

About the role As an Operations Manager focused on Cross-Border and Card Payments , you will be instrumental in ensuring reliable, end-to-end payment execution for our customers. You’ll be responsible for investigating issues, resolving payment errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimising processes in a fast-paced environment, this role will be an amazing opportunity to learn and grow. What you'll do Investigate and resolve cross-border and card payment issues - including declines, failures, blocks, suspicious activity, and partner-raised RFIs Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on payment related queries Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution Collaborate with our partners to identify and resolve payments-related issues, working closely with internal teams to ensure timely resolution Troubleshoot complex cross-border and card payment issues, independently solving problems while knowing when to escalate matters Document transaction-related knowledge gained from handling issues, contributing to continuous improvement What we are looking for 5+ Years of Experience in FinTech, Payments, or Banking Operations , preferably in a startup environment or from a Big Four consulting firm . Strong understanding of cross-border and card payments concepts . Experience in B2B SaaS is a plus. Owner mentality and hands-on approach, demonstrating a willingness to cover various tasks. Excellent communication and interpersonal skills. Ability to multitask, prioritise, and manage time effectively Proven ability to work independently and make decisions autonomously What's in it for you Contribute to building the Middle East’s most beloved fintech brand from the ground up Benefit from a role with significant ownership and accountability Thrive in a flexible hybrid culture with ample work-life balance Participate in exciting offsite events Competitive salary and equity Enjoy additional perks like travel allowances, gym memberships, and more About Alaan Alaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money. Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend. Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald’s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan. In just three years, Alaan has become the #1 expense management platform in the Middle East- and we’ve done it while becoming profitable. Alaan is also backed by Y Combinator and top global investors, including Peak XV (formerly Sequoia India & SEA), and built by a world-class team with experience from McKinsey, BCG, Goldman Sachs, Careem, Rippling, and other high-growth companies. This creates an environment where employees learn from top-tier talent while building at startup speed. We’re not just building software. We’re reimagining how finance works for modern businesses across the region.