Operations Manager, Product Implementation

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Operations Manager, Product Implementation based in the United States.** This is an exciting opportunity for an experienced operations leader to drive product implementation within a growing digital health environment. You will lead a high-performing team responsible for delivering seamless product launches and operational changes across a broad provider network and client base. Working closely with Product, Engineering, Clinical, Design, and Business teams, you will translate clinical priorities and business objectives into scalable implementation strategies. You will strengthen launch processes, improve cross-functional collaboration, and ensure new features are introduced efficiently and reliably. The role combines people leadership, strategic planning, change management, and technical coordination. Your work will directly support healthcare professionals in navigating evolving technology and delivering high-quality patient care. ### Accountabilities - Team Leadership and Development: Manage, mentor, and develop Product Implementation team members, including senior individual contributors. Establish team priorities, delegate responsibilities effectively, and foster a collaborative, accountable, and high-performing culture. - End-to-End Product Implementation: Lead the operational planning and execution of product enhancements, policy updates, and launches throughout the product lifecycle, ensuring internal teams, providers, clients, and partners are prepared for successful adoption. - Cross-Functional Collaboration: Serve as a key operational partner to Product, Engineering, Clinical, and Business leaders. Identify risks early, resolve implementation roadblocks, align competing priorities, and ensure product decisions support broader organizational objectives. - Process Optimization and Scalability: Develop, refine, and maintain standardized implementation frameworks, launch playbooks, and operational processes that accommodate growing product complexity, multiple service lines, and diverse provider network structures. - Systems and Product Integration: Partner with Systems Architecture and technical teams to align user-facing product capabilities with underlying data infrastructure, including Salesforce and electronic health record (EHR) systems. - Change Management and Communication: Oversee implementation communications, training, and enablement strategies to help providers and clinical operations teams adapt smoothly to platform changes and new workflows. - Performance Measurement: Use operational data, adoption metrics, and product performance indicators to evaluate launch effectiveness, identify improvement opportunities, and continuously enhance implementation quality. ## Requirements - Professional Experience: At least 8 years of experience in Product Operations, Clinical Operations, Program Management, Business Operations, or a related function within digital health, healthcare, or another fast-growing technology-driven environment. - People Management: Demonstrated experience as a direct people manager, including setting operational roadmaps, managing senior individual contributors, delegating effectively, coaching team members, and supporting professional development. - Product and Technical Expertise: Strong understanding of software development lifecycles, product implementation, platform launches, and technology-enabled operational workflows. Familiarity with tools such as Salesforce, EHR systems, Zendesk, Asana, and Jira is valuable. - Healthcare and Clinical Knowledge: Experience working directly with clinicians, healthcare providers, or clinical leadership, with the ability to balance clinical workflow requirements, operational standards, and product growth objectives. - Strategic Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly, influence senior stakeholders, and negotiate prio