Operations Manager-Shopping Mall

Job description

Operations Manager is responsible for the smooth day-to-day operation of the shopping mall, ensuring a safe, clean, efficient and customer-focused environment. The role oversees facilities, security, cleaning, contractor performance and tenant operational support while maintaining high service standards across the property. Key Responsibilities: Manage the daily operations of the shopping mall and common areas. Oversee cleaning, security, maintenance and other outsourced service providers. Ensure all building systems and facilities are operating effectively. Maintain compliance with health, safety and emergency procedures. Support tenants with operational matters and ensure adherence to mall regulations. Coordinate operational requirements for events and peak trading periods. Monitor operational budgets, service levels and contractor performance. Prepare regular operational reports for management. Qualifications & Experience: Degree or diploma in Facilities, Property or Operations Management (or equivalent experience). 5+ years' experience in shopping malls, commercial property, hospitality or a similar environment. Strong leadership, organisational and problem-solving skills. Experience managing contractors and operational budgets. Good knowledge of health & safety and building operations. Key Competencies: Leadership Customer service orientation Contractor management Decision-making Attention to detail Ability to work under pressure What We Offer The opportunity to be part of a major long-term development project in Mauritius. A key operational role with significant responsibility and visibility. The opportunity to contribute to the set-up, development and continuous improvement of the shopping centre's operations. A dynamic and professional working environment within an established Mauritian group. Opportunities for career development and professional growth within the Constance Group. A supportive environment that encourages initiative, accountability and continuous improvement. The opportunity to work with a diverse range of retailers, tenants, contractors and service providers. The chance to build strong expertise in shopping centre operations, facilities, tenant relations, health & safety, security and customer experience. The opportunity to work closely with senior management and contribute to the long-term success of a landmark development in the East of Mauritius. You will work closely with and report to the Centre Manager, while taking ownership of the day-to-day operational activities of the shopping centre. Constance Group has grown from its agricultural roots since 1882. Guided by a strong entrepreneurial mindset, the Group operates locally and internationally across four clusters: Agriculture, Hospitality, Real Estate and Investment. With deep ties to the East of the island, we harvest 90,000 tonnes of sugarcane each year, operate 11 hotels and 3 golf courses across the region, develop prime real estate projects and invest in strategic sectors. Constance Group | Excellence, Innovation & Sustainable Development