Operations Manager - South Africa

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. ### Responsibilities - Stand up end-to-end fiat ops: deposit/withdrawal processing, daily reconciliation (>99.5% match), exception handling, and fraud monitoring across Nedbank (Phase 1) and subsequent rails (Stitch, Capitec,PayShap). - Implement risk-tiered payment access framework (Tier 0–5) with non-overrideable controls: dynamic one-time payment references, 1:1 name matching for third-party deposits, velocity-based withdrawal staging. - Meet bank 4-hour RFI SLA — the critical operational constraint for maintaining the Nedbank relationship. - Oversee phased rollout: Institutional/VIP → Dynamic EFT Retail → API/TPPP → Broad Retail, with documented evidence for director liability protection. - Manage third-party payment provider relationships (Nedbank, Stitch, Ozow, Peach) — performance, monitoring, issue escalation, vendor due diligence. - Design and maintain fiat fraud controls: dynamic reference governance (amount-bound, time-expiring), static reference rules (EDD-approved only), instant laundering velocity controls, API-channel fraud monitoring, and support social engineering defenses. - Monitor fraud KPIs: fraud rate (<0.05% target), chargeback ratio, STR volumes, orphan payment rates, reconciliation breaks. - Manage fraud detection rules and coordinate with global Compliance/AML on SAR/STR filing. ### Requirements - 8+ years in financial services operations, with 3+ years in payments, fintech, or crypto. - Proven experience managing fiat payment operations: bank integrations, EFT rails, instant payment systems, third-party payment providers. - Demonstrated fraud risk management experience in a high-volume consumer financial services environment. - Experience operating within South African financial regulatory frameworks (FSCA, FIC, SARB, National Treasury). - Track record of building operational teams and processes from the ground up. - Experience with reconciliation systems, payment matching logic, and exception handling at scale. - Deep knowledge of SA banking and payments ecosystem: EFT, PayShap, Stitch, Ozow, Capitec Pay, Nedbank APi. - Strong understanding of crypto exchange operations: fiat on/off-ramp flows, P2P mechanics, custody settlement. - Fraud typologies and controls: payment fraud, APP fraud, mule accounts, smurfing, social engineering, laundering velocity. - Regulatory operations: CASP licence compliance, Accountable Institution obligations, KI governance, FSP control functions. - Data analysis and metrics management: SQL proficiency or equivalent, dashboard/reporting, KPI-driven operational management.