Operations Manager, Systems Architecture

Job description

**About Lyra Health** Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. **About The Role** We are seeking a strategic **Operations Manager** to join our Provider Core Ops Systems Implementation team. In this role, you will lead and scale our Systems Architecture team, driving the operational strategy and multi-system integrations that power Lyra’s provider network platform. You will serve as the bridge between business strategy and technical execution, partnering directly with Product, Engineering, Clinical, and Operations leaders to solve complex infrastructure challenges and ensure seamless, sustainable data flows across provider-facing systems. **Core Focus Areas** - **Team Leadership:** Lead, mentor, and empower a high-performing team of Systems Architecture leads and individual contributors. - **Architectural Ownership:** Independently own complex cross-system integrations and multi-tool data pipelines across Workday, Salesforce, and downstream platforms. - **Cross-Functional Alignment:** Translate Clinical and Operations strategy into actionable technical roadmaps while resolving cross-departmental bottlenecks. ### Responsibilities: - **People Management & Operational Leadership:** Serve as direct people manager to an operational team within Provider Core Ops. Develop tactical team plans, delegate work effectively, drive team performance against service line metrics, and invest in team culture and career development. - **Architectural Ownership & Integration:** Independently direct the operational strategy for complex tool integrations and data pipelines, ensuring system stability, scalability, and high data integrity across all provider-facing platforms. - **Cross-Functional Strategic Unblocking:** Partner closely with Product, Salesforce Development, Clinical, and Operations leadership to surface risks, resolve departmental tensions, and clear execution roadblocks for your team. - **Operational Planning & Execution:** Develop, prioritize, and adjust team roadmaps aligned with broader Provider Core Ops goals. Drive medium-to-large cross-functional initiatives from scope to delivery. - **Operational Reporting & System Health:** Monitor operational health metrics, evaluate platform performance, and surface automation opportunities to inform long-term infrastructure investments. ### Qualifications: - **Experience:** 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or a related technical-ops function within a high-growth environment. - **People Leadership:** Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, and mentoring team members. - **Technical & Systems Acumen:** Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and direct experience managing multi-system data flows and integrations. - **Strategic & XFN Influence:** Exceptional written and verbal communication skills; proven ability to balance granular technical details with executive-level strategy while influencing cross functional stakeholders. - **Operational Insight:** Strong analytical acumen and fluency with operational metrics to evaluate team performance and streamline system workflows.