Operations Manager - Waxahachie, TX

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ``` Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the 2nd Shift Operations Manager will play a critical role in driving operational performance, workforce excellence, and cost-effective manufacturing execution. ROLE OVERVIEW The Operations Manager leads the strategy, development, and performance of manufacturing departments and external operations partners, ensuring alignment between daily operations and Fanatics Commerce's broader business priorities. This leader drives staffing optimization, continuous process improvement, and a culture of accountability while serving as a key liaison across supervisors, team leads, and athletes to resolve issues and align on goals. The Director of Manufacturing Operations delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with Human Resources, senior leadership, and external operations partners to align priorities, enforce compliance, and drive strategic business outcomes across the manufacturing function. • Serve as a liaison between supervisors, team leads, and athletes to gather insights, surface issues, and ensure cross-functional alignment on operational priorities. • Communicate and enforce company standards and policies across all levels of the organization, fostering a culture of accountability and consistency. People Leadership: • Mentor and develop supervisors into strong, effective leaders through targeted coaching, training, motivation, and incentive programs that maximize individual and team performance. • Manage staffing levels and schedules to optimize productivity; plan, assign, and direct daily workflow to meet operational and service-level requirements. • Lead staffing forecasts and workforce planning to support seasonal and peak business demands, ensuring the team is positioned to perform at the highest level year-round. Fan & Customer Impact (Obsessed with Fans) • Consistently meet or exceed service levels and quality expectations while operating within defined financial parameters to deliver a best-in-class fan experience. • Propose and implement creative, cost-effective solutions that directly improve the customer experience and elevate fan satisfaction. • Gather a deep understanding of customer requirements and translate them into operational processes that drive quality, speed, and reliability. • Track and analyze program effectiveness, reporting productivity and performance metrics to senior leadership to ensure ongoing alignment with fan-facing commitments. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) • Identify and implement solutions that drive revenue growth and reduce operational costs, applying strong analytical skills and resourcefulness to complex manufacturing challenges. • Oversee the development and implementation of process improvements that enhance operational efficiency and position Fanatics Commerce for scalable growth. • Demonstrate proactive, creative problem-solving across all areas of manufacturing operations, turning operational insights into actionable improvements. • Leverage digital tools, data analysis, and emerging technologies to continuously evaluate and elevate manufacturing performance. Ownership & Execution (Determined & Relentless Mindset) • Direct the strategy, development, and performance of manufacturing departments and external operations partners, driving alignment between day-to-day operations and strategic business priorities. • Plan and coordinate activities to ensure efficient material handling and inventory control, maintaining operational consistency and profitability. • Promote a safe work environment through rigorous training, accident prevention protocols, and emergency preparedness planning. • Thrive in a fast-paced environment, making sound decisions quickly and effectively while delivering clear, constructive direction and feedback to all team members. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: • Apply AI and technology to improve efficiency, quality, and outcomes • Use data and digital tools to inform decisions and enhance performance • Demonstrate curiosity and adaptability in adopting new technologies and ways of working • Contribute to a culture of innovation and continuous improvement CAPABILITIES & EXPERIENCE YOU BRING Required Qualifications: • Minimum 5 years of manufacturing management experience, with a demonstrated track record of leading large-scale operations and driving measurable performance outcomes. • Minimum 1 year of direct people leadership experience, with the ability to coach, develop, and hold teams accountable to high standards. • Proven ability to analyze operational data and translate findings into effective courses of action that improve productivity, quality, and cost performance. • Strong computer skills including Excel, Word, Lotus Notes, Internet, Mainframe, FMS, and DMS, with the ability to gather detailed and accurate information and enter it into internal operating systems. • Excellent planning and organizational skills with the ability to prioritize competing demands, multitask in a fast-paced environment, and handle difficult situations with composure. • Strong written and oral communication skills, with the ability to deliver clear direction and feedback to employees at all levels and report performance metrics to senior leadership. • Bilingual in English and Spanish preferred. Education: • Bachelor's degree in Business, Management, or a related discipline preferred, or equivalent education and experience. WORK LOCATION On-site: Your work location will be onsite in Waxahachie, TX. At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. ``` *At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.* ***ABOUT US*** *Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.* ***ABOUT THE TEAM*** *Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, [](http://www.fanatics.com).* *Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).* *At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:* *· Build Championship Teams* *· Obsessed with Fans* *· Limitless Entrepreneurial Spirit* *· Determined and Relentless Mindset* *By submitting your application, you agree to our terms of service and acknowledge you have read our [Candidate Privacy Policy.](https://static1.squarespace.com/static/5ff494b9931735466ce28d5b/t/69de53bde2c02c25e9c38758/1776178110037/Candidate+Privacy+Policy+April+2026.pdf)*