Operations Officer

Job description

Company Description Job Description Full-time, Fixed-term 12-month position at HEW Level 5 (Multiple Roles Available). Kingswood Campus with flexible working arrangements. Salary: $85,778 – $97,006 per annum, plus 17% Super and Leave Loading. Provide accurate and responsive operational support across student administration services. Internal Applicants Only To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement. The Opportunity With multiple roles available, this is a great opportunity to join a collaborative and supportive team within the Student Administration and Registrar’s Office. In this role, you’ll help deliver student administration services that are accurate, timely and student-focused, while working within established policies, procedures and service standards. You’ll be part of a centrally managed, team-based and flexible service environment where work is shared across different functional and discipline areas to support changing service demands and operational priorities throughout the academic year. This means no two days are quite the same, and your ability to stay organised, adaptable and team-oriented will be highly valued. Alongside day-to-day operational support, you’ll also contribute to initiatives and improvement projects by maintaining accurate records and documentation, supporting knowledge management activities, and assisting with process and system enhancements. You’ll work closely with colleagues and stakeholders across the University to help ensure services run smoothly and students have a positive experience at every stage of their journey. What Success Looks Like: Operational tasks are completed accurately and within agreed timeframes. Stakeholder enquiries are managed professionally and in line with service standards. Records and data are maintained accurately and in compliance with requirements. Documentation is current, clear and supports consistent service delivery. Continuous improvement opportunities are identified and supported. Please refer to the Position Description for full details. About You You are organised, adaptable and enjoy working in a collaborative, fast-paced environment. You bring a strong customer service mindset, a keen eye for detail and the ability to manage competing priorities while maintaining accuracy and professionalism. You will also bring: Relevant qualification or an equivalent combination of education, training and experience. Experience delivering operational or administrative support in a high-volume environment. Demonstrated attention to detail with the ability to maintain accurate records and data. Well-developed written and verbal communication skills. Proficiency in Microsoft 365 and experience using enterprise systems. Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing. Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing. Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover. Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity. Application Details Internal applicants only: To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement. Multiple full-time, fixed-term positions are available for 12 months. Interview availability: Shortlisted candidates must be available to attend interviews on 11 June or 15 June at Western’s Kingswood Campus . Position Enquiries: Direct to Tanya Cook, Registrar Operations Manager via t.cook@westernsydney.edu.au . Please include the job reference code REF1365A. Closing Date: 11:59pm, Monday 8 June 2026. Working Rights: You must provide evidence of full-time working rights in Australia at application. How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position. Belonging at Western We are committed to substantive equality as outlined in our Equal Opportunity Policy . We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For Reasonable Adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au . About Western This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western. For the latest please visit our website and LinkedIn . Qualifications Additional Information