Operations Quality Associate / Specialist / Snr. Specialist

Job description

Company: PTJ Fedex Express Portugal, Unip., Lda Address: R. Lionesa Scheduled Weekly Hours: 40 Worker Type: Regular Posting Start Date 20-Aug-2026 Posting Close Date: 9-Sept-2026 Job Family: FXE-EU: Operations Quality Specialist (ID) Position Summary: We have an exciting opportunity for you to join our team as a Ops Service, Quality and Process Associate / Specialist / Snr. Specialist within the a newly formed department under the European Global Trade Service organization. Countries in scope: IT, PL and PT. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing: - Root cause analysis based on available or self-generated dashboards or data queries - Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives - Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service - Ensure alignment with strategic quality objectives and operational standards - Support programs/projects across different regions together with multiple departments What do you bring with you: - Solid problem-solving, analytical skills and IT affinity - Proactivity and capability to influence change ​- Process and methodological way of thinking - Excellent communication skills at all levels of the organization - Strong ability to plan and organize with attention to detail - Experience and knowledge across various operational fields, particularly customs clearance - Excellent coordination and leadership skills to drive projects - University degree - PM certification preferred (e.g. PRINCE2, PMP, etc.) What do we offer: - Attractive compensation package - Training to get you started and on-the-job learning opportunities - Extensive learning resources to further develop your skills and knowledge - Tuition Assistance Program (*applicable for FedEx positions with a permanent contract) - Employee Assistance Program for you and your family in difficult life situations - Employee reduced-rate shipping - Great career opportunities - FedEx is one of the worlds most admired companies and trusted brands year after year Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx. Bachelor English (Required) FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.