Operations Senior Analyst - User Operations

Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. ## **Team context** User Operations sits within Fever's broader **User Support** organization. User Operations is the strategic/enablement layer behind the operating User support structure, organized around three areas: AI integration, Systems, and Data. Within Data, we focus on continuous improvement. We don't just maintain information that's useful and relevant to stakeholders inside and outside the department, we translate that data into concrete initiatives that let us keep questioning and improving how we work. ## **The role** We're looking for a Project Manager with a strong analytics backbone. This isn't a "build the dashboard and move on", we need someone who can go from constructing the data (dashboards, reporting, automations) to understanding what it actually means for the business, so they can help management make consistently data-driven decisions. Projects will range from a variety of stakeholders, such as, providing user support with operating actionable metrics, giving partners visibility into how their events are performing or helping on app developments that directly shape the user experience. ### **What we're looking for** #### **Analytics (70% weight)** - 2-4 years of experience in data/analytics (analyst, data PM, BI, ops analytics). A relevant Master's or further training in the field is a plus. - Comfortable building and maintaining dashboards in tools like Metabase, Looker, or similar. - Scripting/automation experience. #### **Project management & structure (30% weight)** - Demonstrated ability to run a project end-to-end. - Organized, structured, and comfortable prioritizing your own workload. - You default to improving things, not just maintaining them. When you spot something inefficient, you fix it or raise it, you don't leave it for later. - Comfortable communicating with both technical (central Data team) and non-technical (support ops) stakeholders. - Not required today, but a plus: some early signs of enjoying explaining things to others or helping people grow. This role is expected to evolve into managing a team member over time, no prior people-management experience needed. #### **Languages & location** - Full professional fluency in both English and Spanish, with excellent written and verbal communication skills. - **Based in Madrid** or willing to relocate to Madrid ### **Why you'd love it: Benefits & Perks** - Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance - Opportunity to have a real impact in a high-growth global category leader - 40% discount on all Fever events and experiences - Work in a location in the heart of Madrid - Home-office friendly - Health insurance - Gympass membership - English Lessons - Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow. - Responsibility from day one and professional and personal growth - Great work environment with a young, international team of talented people to work with! Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave)