Operations Senior Manager (Commercial Banking - Collections)

Job description

About this role: Wells Fargo is seeking an experienced Operations Senior Manager to lead the collections process, providing strategic direction, operational oversight, and leadership to ensure exceptional performance and regulatory compliance. In this role, you will: Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area Work with more experienced management to develop and execute business strategies Identify and recommend opportunities for process improvement and risk control development within the Operations functional area Develop and implement business unit strategies Provide expertise for technical, operational and processing functions related to business unit Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes Manage allocation of people and financial resources for Operations Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 7+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management or leadership experience Desired Qualifications: Proven expertise in collections strategy, operational excellence, risk management, and regulatory compliance. Demonstrated ability to develop and execute operational strategies that improve performance, productivity, and customer outcomes. Experience managing and developing high-performing teams, including managers and frontline leaders. Excellent analytical and problem-solving skills, with the ability to leverage data and metrics to drive decision-making. Strong stakeholder management skills with the ability to influence and collaborate across business functions and senior leadership levels. Job Expectations: Flexibility to work U.S. hours and other shifts as required to meet business objectives Must be willing to work in office at the location posted Posting End Date: 30 Jul 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.