Operations Specialist

Job description

Position Function The position is responsible for validating new deposit account information/maintenance, overdraft/NSF items, branch balancing, review of branch capture exceptions, process ACH and wires, processing of Return Cash Letters from the Federal Reserve, answering incoming calls, and file retention. In addition, the position may perform both finance and front-line customer service duties as needed. Schedule This position is Monday to Friday in the Wolcott office. Candidate may be asked to work in the Remington or Monticello office on occasion if needed for training, or to assist with staffing needs. Roles and Responsibilities Verify new checking, savings, CD and IRA account reports each day to ensure accounts have been completed according to documented procedures. Verify account maintenance activity to ensure all completed maintenance has supporting documentation and has been completed properly. Review documents, determine correct information for repair, enter correct information to post unposted entries for availability of funds. Review, total, and verify item count of Return Cash Letter items from the Federal Reserve; analyze and determine necessary processing as appropriate. Prepare NSF/overdraft return items and ACH credits/debits, including date of issue verification, amount and reason code, prepare notification to first bank of deposit, input charge-back entries to correct accounts and ensure customer notices are processed accurately. Balance return item general ledger accounts and resolve any out of balance issues in a timely manner. Assist retail staff with balancing and cash items for all branches. Provide customer support for online banking and debit card products. Address customer phone inquiries in a professional and personal manner. Ensure compliance with all Bank policies and procedures as well as state, federal, and banking regulatory laws. Understand and ensure compliance of regulations and related reporting requirements, including but not limited to BSA, OFAC, and CIP. Set an example of high ethical behavior, integrity and professional conduct to all employees, customers and communities. Understand fraud awareness risk and comply with security controls. Qualifications, Education Requirements and Preferred Skills High School Diploma or GED. Over two years of bookkeeping, accounting, finance or related experience. Strong listening, interpersonal, written and verbal skills. Ability to balance multiple priorities and work well in a team environment. Ability to follow company policies, guidelines, and procedures. Resourceful, demonstrates problem solving skills, as well as a self-guided learner. High degree of accuracy and attention to detail. Enjoys working with people and the community. Ability to maintain confidentiality using tact and diplomacy.