Operations Specialist I-III

Job description

### **Company Introduction:** [Airspace](http://airspace.com) is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of [America’s best Startup Employers](https://www.forbes.com/lists/americas-best-startup-employers/?sh=430441b22ad7) and listed as one of [CNBC’s Disruptor 50](https://www.cnbc.com/2022/05/17/airspace-disruptor-50.html) companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has [raised more than $140m.](https://www.cnbc.com/2022/05/25/early-tesla-investor-leads-70-million-investment-in-airspace.html) The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. **Operations Specialist I-III** **Mission (Why we need you):** Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace! **Outcomes (What you’ll be working on and the impact you’ll make):** We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market. **Primary responsibilities and tasks:** - Provide world-class customer service - Provide quick decisions and resolutions to issues that arise - Ensure our KPIs are being met - Collaborate with all team members to get shipments to point A to point B with the *One Team* mindset - Strong sense of proper prioritization (What tasks takes priority over others, and for whom) - Properly documents issues to support corrective actions and team updates - Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities - Track the movement of goods and provide real-time shipment updates using various systems - Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management - This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues - This role requires in-office work in the Penang office **Skills & Experience & Characteristics (Who you are):** - At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field - At least 2+ years of proven track record in a similar role in customer service/operations - Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary - Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it - Ability to make good judgments quickly - A positive attitude: Your job is to make the impossible possible. Have fun doing it - Strong ability to manage multiple tasks and maintain organized records - Fluent in speaking and writing English, any other language skills are a bonus - Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade, is a plus - Ability to work in-person in the Penang office **Compensation and benefits:** - Salary range for OSI-III: RM 3,300 - RM 4,500 - Annual leave, medical leave, and public holidays in accordance with company policy - Medical coverage ### **Core Values:** - **We are One Team**. We believe we all accomplish more when we are working together. - **We make an Impact**. We are determined to have a positive influence on our environment, our customers, our industry, and our world. - **We are Passionate**. We care deeply about our mission and are not afraid to raise the bar. - **We are Transparent**. We pride ourselves on having open, honest, and sincere communication with our team and customers. - **We are Innovative**. We never settle and are always striving to improve our product, service, and ourselves. **Airspace is proud** to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. **A friendly reminder:** Airspace will only contact candidates from an **@airspace.com** email, a no-reply notification from **no-reply@us.greenhouse-mail.io**, or a verified **LinkedIn profile.** We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at [**recruiting@airspace.com**](mailto:recruiting@airspace.com) before responding. *For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.*