Operations Specialist, Specialty Care

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Operations Specialist, Specialty Care is a strategic and results-oriented individual responsible for helping create significant and sustainable improvements across all aspects of ChenMed's Specialty Care operations. This role is an independent contributor, who will support the development and implementation of innovative operational strategies, and will leverage data and analytics to identify and address key performance areas. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Supports the development of the overall Specialty Care operational strategy for ChenMed, aligning with the company's strategic goals and objectives. Helps establish and monitor key performance indicators (KPIs) across all operational areas related to Specialty Care, including patient satisfaction, efficiency, quality, and cost-effectiveness. Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals. Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps. Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness. Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training. Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions. Delivers leadership training programs focused on operational excellence, change management, and continuous improvement methodologies. Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Advanced-level business acuity In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods Driven, strategic, motivated, and has a forward-leaning approach to business Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively Ability to analyze data and metrics to create actionable items for leaders to optimize and implement Commitment to data-driven evaluation of initiatives and service levels Strong business acumen and presentation skills Exceptional learning agility and servant mindset Exceptional written and interpersonal communication skills Strong desire and willingness to provide both consultative/advisory support and hands-on execution Strong process and meeting facilitation skill Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions Ability to effectively operate in a fast-paced, ambiguous and evolving team environment Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed Spoken and written fluency in English This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting. Healthcare experience preferred. Master’s degree in business administration, public health, or a related field preferred. Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher. Project management experience highly desirable. PAY RANGE: $99,369 - $141,957 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current employees, if you want to apply to our internal career site, please click HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite