Operations Specialist - Therapist Acquisition & Onboarding

Job description

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500 qualified therapists and more than 10 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives. We are looking for an Operations Specialist that will play a key role in ensuring the operational excellence of the Supply & Onboarding management focusing on processes automation and optimizations and proactively addressing risks, bottlenecks, and disruptions. The Essentials Seniority: Mid-Level Languages: Italian, English Location: Milan Salary range: EUR 30,000 - 40,000 in line with our commitment to transparent and equitable compensation practices What You'll Do Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling Build insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement Provide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working Oversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience Act as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs ✅ Must-have 3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups) Proved hands-on experience with process automation AI-based Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution Experience working in fast-paced, high-variability operational environments. Strong familiarity with operational metrics, SLAs, and structured workflows. Proven experience coordinating cross-functional stakeholders Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement. Fluency in English. 💫 Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you 💫 🎁What we offer Desk Here, Desk There🏠 Home or hub? You choose! We’ll support you with a home workstation budget to perfect your setup and up to two coworking sessions a month to connect with your teammates. Scaling with purpose 🌱 Step into a work environment that's in constant motion , and ever-evolving . Be part of a company that's on the rise! Everyone Needs Unobravo 💆 Your mental health matters. Get access to exclusive discounts on psychotherapy sessions with our professionals: your well-being comes first. Moments That Matter 🎉 Enjoy unforgettable company retreats , team-building experiences, nationwide aperitivo parties and more.. Because we love celebrating milestones together! Free Online Language Training 🗣️ We speak your language, and want you to speak ours! Enjoy a free membership and conversation courses on our language platform to grow personally and professionally. Birthday Off 🎂 Celebrating the passing of time is also fun at Unobravo! All employees can enjoy a day off on the month of their birthday . World Mental Health Day, Our Way 🧘‍♀️ On World Mental Health Day, we step back together, giving each of us an additional day off to rest, reflect and recharge. Inclusive Parental Leave 👶 Enjoy extra days off to celebrate the arrival of your little ones. Available for all parents , including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect. 🌈 To Fit in Our Culture At Unobravo, what truly connects us isn’t just what we do — it’s how we do it. If you’re curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means. 💫 Come as you are At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger. We’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all. If you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience. 🗓️ Selection Process Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call. Our selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways. And don’t worry! You’ll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience.