Operations Supervisor

Job description

Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description At Versant, we believe in the talent of our people. It’s our passion and commitment to excellence that drives Vasant’s dynamic portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely Versant. Here you can create the extraordinary. Join us. ABOUT THE ROLE: Distribution Operations is an organization within Versant Media providing technical and operational services across the complete Versant content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and unique content are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable operation. The Technical Operations’ team in Englewood Cliffs, NJ manages playout and monitoring for Versant’s Cable Sports, News, Entertainment and International channels. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world. Job Duties Supervise a shift of on-air cable operations for Versant networks (including all distribution channels) and streaming events. Monitor and maintain satellite, fiber, and terrestrial distribution, and cloud-based streams Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels Manage daily maintenance events in the NOC Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, & Entertainment channels. Facilitate day-of-air issue resolution between all Versant departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions) Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution Lead operational triaging and documentation for issues affecting the on-air operation Develop and distribute detailed scheduling plans and transmission information for live events Maintain and assist in the creation of new SOPs and Guidelines Perform live event transmission tasks including video ipath routing, satellite tunings, fax-through and fiber bookings Lead the execution of live events on all Sports, News, and Entertainment networks such as Olympics, E! Red Carpets, WWE Smackdown, Golf, and Premiere League soccer Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress. Serve as decision-maker for the execution of all contingency situations for live events Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks Assist with project management related to operational improvements Continue to exceed expectations in on-air reliability and customer service for all NOC clientele Qualifications 3+ yrs experience in an On-air broadcast environment. 3+ yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements Experience showing strong computer, communication, and facilitation skills Experience in a fast-paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios A track record of meeting or exceeding performance expectations This position requires the willingness and ability to work any scheduled shift, including nights, both weekend days, and holidays, as well as working overtime on short notice to support the 24x7 on-air broadcast environment. Hours: Thursday-Sunday from 3 PM-12 AM EST PREFERRED QUALIFICATIONS: BA/BS in related field 3 yrs experience in leading the execution of live television events 3 yrs experience demonstrating the ability to effectively lead, prioritize, energize, and coach others Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes Technical experience with cloud based automation, real-time systems, digital video and audio, troubleshooting and test techniques Extensive knowledge of digital broadcast and production technical systems, standards and processes Excellent communication and interpersonal skills Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com . VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means. Videos To Watch