Operations Supervisor

Job description

Who are we? We are a Top Employer organisation with more than 20,000 people whose presence is in multiple countries and who share a common objective: to build a sustainable, multimodal and connected mobility. For 100 years we have mobilised people, we have put into motion the highest safety standards and excellence in everything that we do while caring for the environment and also the people who is part of the organisation. Innovation, diversity, sustainability and searching for new ways to perform is what moves us. We firmly believe that having a diverse and inclusive team is key to our success and to offer a quality service to our customers. If you want to join an organisation that values our differences, we are looking for you! Job Title: Operations Supervisor What will your day look like? Review of operational information: Monitoring real-time satellite tracking, weather reports, and flight status updates through the Samara application and AlpsBooking to ensure all schedules execute seamlessly . Management of live schedules & fleet logistics: Optimizing door-to-door transfer routes, assigning drivers and vehicles, and reallocating capacity dynamically during unforeseen traffic or weather delays . Supervision of driving staff: Overseeing daily driver check-ins, enforcing legal driving hours and EU tachograph compliance, and handling shift handovers . Incident response & problem-solving: Acting as the operational hub during your shift to handle driver emergencies, breakdown scenarios, missing passengers, or urgent schedule changes . Customer & department coordination: Liaising directly with airport representatives, fleet managers, and call centers in English and French to deliver top-tier customer service . What do we need from you? Mandatory Technical Expertise: In-depth knowledge and hands-on operational experience using AlpsBooking software AND the Samara application (Non-negotiable). Language Skills: Full professional proficiency in English and intermediate-to-advanced French (B2/C1 minimum for daily driver/supplier communication). Spanish language ability is a distinct bonus. Shift & Weekend Availability: Complete willingness to work variable shift patterns, including mandatory weekends , early morning starts (07:00), and late-night finishes (23:00+) . Industry Knowledge: Proven background in passenger transport operations, route optimization, and EU tachograph/driver hours rules . Mindset & Soft Skills: Highly proactive, resilient under pressure, assertive in decision-making, collaborative, and eager to take ownership of complex logistics . IT Literacy: High level of computer literacy, including fluency with MS365, Google Suite, and specialized transport back-office tools . What do we offer you? Contract: Full-time position. Competitive Compensation: Attractive remuneration package with flexible compensation options. Health & Wellness: Access to the Alsalud program (our proprietary health initiative) and a wide network of partner gyms, alongside job-specific safety training. Professional Development: Clear internal mobility opportunities after two years in the role to grow your career across our global transport network. Social Impact: Opportunity to participate in our corporate volunteering and community initiatives. Our commitment to equal opportunities In Alsa we promote diversity and equal opportunities. We are committed to creating an inclusive environment where each person, no matter their nationality, culture, gender, gender identity, age, sexual orientation, disability or any other personal condition, has the same opportunities that will allow them to develop their potential. That is why our hiring decisions are based on your profile, knowledge, experience and talent, because we value your passion for contributing and improving the future of sustainable mobility. In addition, we guarantee a fair and accessible hiring process. If you have a disability or need any adaptation during the hiring process or incorporation, please let us know. Continue your journey with us, want to hop in? #asfarasyouwant #alsatalent