Operations Supervisor (Chinese Speaking)

Job description

JOB DESCRIPTION Country: Vietnam 1. POSITION INFORMATION Position Title: Operations Supervisor Function: Natural Resources (Forestry – Fumigation – PCO) 2. ROLE OBJECTIVE The Operations Supervisor is responsible for managing and overseeing the daily operations of the Forest team to ensure services are delivered safely, efficiently, accurately, and in accordance with SGS procedures and client requirements. The role is also responsible for maintaining and developing relationships with existing clients to ensure customer satisfaction, drive repeat business, and identify new inspection and testing opportunities. 3. RESPONSIBILITIES Operations Management Manage and oversee the daily operations of the Forest team. Supervise the implementation of operational SOPs for assigned tasks and services. Ensure inspection and related activities are carried out accurately, efficiently, and in compliance with SGS procedures and client requirements. Coordinate manpower, resources, schedules, and operational activities to ensure timely service delivery. Control job-related costs and resources to ensure operational efficiency. Monitor work progress both on-site and at the office and take timely action when operational issues arise. Client Management Manage and develop relationships with existing clients to maintain a high level of customer satisfaction. Communicate with clients on a daily basis to provide updates and follow up on job progress. Understand clients' operational and technical requirements and coordinate internally to ensure appropriate service delivery. Identify opportunities for repeat business and additional inspection or testing services. Follow up and support corrective actions related to client complaints. Quality & SOP Management Collaborate with the Quality Assurance team to develop, review, and improve SOPs according to clients' specific requirements. Ensure operational activities comply with SGS quality standards and applicable procedures. Support corrective and preventive actions when non-conformities or customer complaints are identified. Internal Coordination Coordinate closely with Operations, Laboratory, Administration, Customer Service, Sales, and other relevant teams to ensure timely and accurate service delivery. Work collaboratively with SGS branches, affiliates, other Business Units, and internal stakeholders when required. Facilitate effective communication among relevant functions to resolve operational and client-related issues. Sales & Business Support Support the Sales team in maintaining relationships with existing customers and identifying potential business opportunities. Participate in marketing and customer engagement activities when required. Support the organization of seminars, workshops, customer meetings, and other promotional events. Reporting Prepare weekly highlights, monthly reports, revenue reports, commentary reports, and other reports required by the SBU Manager. Ensure reports are consolidated and submitted accurately and within agreed timelines. Monitor operational and commercial performance against agreed KPIs. Other Responsibilities Perform other duties and assignments as instructed by the SBU Manager. EXPERIENCE REQUIRED Minimum 2 years of relevant experience in woodchip inspection, woodchip production, forestry inspection, or a related field. Experience in supervising operational activities or coordinating inspection teams is preferred. Practical understanding of woodchip inspection and production processes. Experience working directly with clients and coordinating with internal operational teams is an advantage. Willing and able to travel as required by business operations. EDUCATION University degree or equivalent qualification. LANGUAGE REQUIREMENTS Chinese: Fluent in speaking, listening, and writing. English: Basic working proficiency. Company Description SGS is the world’s leading Testing, Inspection and Certification company — the global benchmark for quality and integrity. With over 140 years of global expertise and a presence in Vietnam since 1989 , SGS Vietnam supports businesses in meeting international standards and achieving sustainable growth. Today, we operate a nationwide network of 10+ offices and laboratories , supported by over 1,600 professionals delivering trusted solutions across diverse industries. Our services and laboratories are aligned with internationally recognized standards and accreditations, ensuring compliance with both local and global requirements. WHY JOIN SGS? At SGS, you don’t just join a company — you join a global community of experts shaping a safer, smarter and more sustainable world. Here’s what you can expect when you grow your career with us: 🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network; ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year); 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus; 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions; 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience; 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network; 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees. BRING YOUR WHOLE SELF TO WORK At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes. We are committed to building an inclusive workplace where people of all backgrounds, experiences and perspectives are respected, valued and empowered to succeed. We welcome applications from individuals of all ages, abilities and communities, and we are dedicated to creating equal opportunities for everyone. By embracing diversity and inclusion, we continue to foster a workplace that is collaborative, forward-thinking and truly representative of the communities we serve. SGS is the world’s leading testing, inspection and certification company.