Operations Supervisor - Day Shift

Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. ShipMonk is hiring an **Operations Supervisor – Day Shift** to lead a team of approximately 25–30 associates at our Fort Worth fulfillment center. We ship thousands of orders every day for more than 1,500 ecommerce brands, and the supervisors who lead our floors are the reason it works. This is not a maintenance role. We are still building how we operate, and we want leaders who want to build with us. ## Why this role is different At large 3PLs, the process often already exists. Your job is to follow it. At ShipMonk, you'll find a company with real scale but still small enough that your ideas can actually change how things work. If you see a smarter way to run a shift, improve productivity, reduce walk time, or solve a quality problem, you can propose it, test it, and see it go live. The people who grow here are the ones who treat their department like it's theirs. We believe in developing our people and **promoting from within whenever we can**. Strong performers have opportunities to take on greater responsibility and continue growing their careers at ShipMonk. ## About the role You'll own your department: the people, the processes, and the numbers. You'll report to a Warehouse Manager and work alongside other operations leaders to keep the building running well. This is a floor-level leadership role, and your team will know very quickly whether you're invested in them. ## What your day actually looks like - Start the shift with a team huddle, setting priorities and making sure everyone knows what a successful day looks like - Lead, coach, and develop approximately 25–30 warehouse associates - Monitor KPIs in real time and adjust before a small problem becomes a big one - Manage labor allocation, throughput, productivity, accuracy, attendance, and safety - Coach associates directly on the floor, catching issues early and helping people improve - Adjust labor and priorities as volume and business needs change - Work across departments when an operational handoff or process breaks - Use operational data to identify root causes and opportunities for improvement - Onboard new associates and help them reach full productivity - Maintain a clean, safe, and compliant work environment - Communicate results, risks, and priorities clearly to your manager and peers ## What you'll own - A team of approximately 25–30 associates and their performance, development, and day-to-day experience - Department KPIs including throughput, accuracy, productivity, quality, and safety - Labor allocation and execution against the daily operating plan - Process improvement within your department - Inventory accuracy within your area - Equipment, sanitation, and safety standards - Clear communication across teams and shifts ## What you'll need **Required** - 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment - Experience leading teams and holding people accountable to performance expectations - Comfort working with operational data and using metrics to identify problems and improve results - Strong communication, organization, and problem-solving skills - Ability to work on your feet for most of the shift and lift up to 50 lbs. - Flexibility to work weekends, holidays, and overtime based on business needs **Nice to have** - Experience with warehouse management or inventory systems - Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field - Experience with Lean, Kaizen, Six Sigma, or other continuous-improvement methodologies ## What success looks like **In your first 30 days:** You know your team by name, understand your department's current numbers, and have identified at least one opportunity to improve. **In 90 days:** Your team understands what good looks like, your KPIs are moving in the right direction, and you've started making improvements that stick. **In year one:** You've built a strong-performing department, developed people on your team, and demonstrated that you're ready to continue growing with ShipMonk. ## Work Location This is an on-site role based at ShipMonk's Fort Worth fulfillment center: **ShipMonk TX1** 2601 NE 33rd St. Fort Worth, TX 76111 **About ShipMonk** ShipMonk isn't just a 3PL; we're a **growth partner for merchants**. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a **merchant**-**first** mindset. **Why ShipMonk?** We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. - **Global Fulfillment Network:** Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● **Proprietary Technology:** We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● **Unrivaled Support:** We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● **Transparent Pricing**: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● **Committed to the Future:** We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. **Our Core Values** Our values are the heart of our culture. We're looking for individuals who embody these principles every day. - **Merchant-first:** We handle the logistics so our merchants can focus on what they do best—growing their business. - **People make ShipMonk:** We believe in our team and invest in our people. - **Own it:** We take ownership of our work, our mistakes, and our successes. - **Get sh\*t done:** We're a fast-paced, high-growth company that values action and results. - **Change the score:**We challenge the status quo, constantly innovating and improving. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.