Operations Supervisor – Night Shift

Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. **ShipMonk | Louisville, Kentucky | Full-time | On-site** ShipMonk is hiring an **Operations Supervisor – Night Shift** to lead a team of approximately 25–30 associates across our Louisville fulfillment operations. We ship thousands of orders every day for more than 1,500 ecommerce brands, and strong night-shift leadership is critical to keeping that operation moving. You'll be responsible for keeping your team focused, productive, safe, and aligned while making real-time decisions that directly impact our ability to deliver for our merchants. ## Why this role is different At ShipMonk, you're not here just to maintain a process. If something isn't working, we want you to understand why, challenge it, and help build something better. You'll have clear expectations and KPIs to hit, but you'll also have the opportunity to influence how your department operates. The people who grow here take ownership of their team and their results. We believe in developing our people and **promoting from within whenever we can**. Strong performers have opportunities to take on greater responsibility and continue building their careers at ShipMonk. ## About the role You'll own your department: the people, the processes, and the numbers. As a Night Shift Operations Supervisor, you'll be the floor-level leader your team looks to for direction, decisions, coaching, and support throughout the shift. ## What your night actually looks like - Start the shift with a team huddle and set clear priorities and expectations - Lead, coach, and develop approximately 25–30 warehouse associates - Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time - Adjust labor and workflow as volume and priorities change - Coach associates directly on the floor and address performance issues early - Troubleshoot operational issues and coordinate with other departments when problems arise - Use performance data to identify root causes and improve results - Train and onboard new associates - Maintain inventory accuracy, equipment standards, sanitation, and safety - Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues ## What you'll own - A team of approximately 25–30 associates - Night-shift execution and department performance - Productivity, quality, throughput, accuracy, and safety KPIs - Labor allocation and workflow - Associate coaching and development - Process improvement - Shift-to-shift communication and operational handoffs ## What you'll need **Required** - 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment - Strong coaching and people-leadership skills - Ability to make sound decisions in a fast-paced operation - Comfort using data and KPIs to manage performance - Strong communication and problem-solving skills - Ability to work an overnight/night-shift schedule - Flexibility to work weekends, holidays, and overtime based on business needs - Ability to stand for extended periods and lift up to 50 lbs. **Nice to have** - Experience with warehouse management or inventory systems - Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field - Lean, Kaizen, Six Sigma, or other continuous-improvement experience ## What success looks like **In your first 30 days:** You know your team, understand the operation, and know the KPIs that drive your department. **In 90 days:** Your team understands expectations, you're consistently managing performance, and you're identifying opportunities to improve the shift. **In year one:** You've built a reliable, high-performing operation, developed people on your team, and demonstrated your ability to take on greater responsibility as ShipMonk continues to grow. ## Work Location This is an on-site role supporting ShipMonk's Louisville fulfillment operations. Depending on operational needs, the position may be based at either of our Louisville fulfillment centers: **ShipMonk KY1** 7200 Intermodal Drive Louisville, KY 40258 **ShipMonk KY2** 7865 National Turnpike, Ste. 100 Louisville, KY 40214 **About ShipMonk** ShipMonk isn't just a 3PL; we're a **growth partner for merchants**. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a **merchant**-**first** mindset. **Why ShipMonk?** We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. - **Global Fulfillment Network:** Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● **Proprietary Technology:** We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● **Unrivaled Support:** We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● **Transparent Pricing**: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● **Committed to the Future:** We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. **Our Core Values** Our values are the heart of our culture. We're looking for individuals who embody these principles every day. - **Merchant-first:** We handle the logistics so our merchants can focus on what they do best—growing their business. - **People make ShipMonk:** We believe in our team and invest in our people. - **Own it:** We take ownership of our work, our mistakes, and our successes. - **Get sh\*t done:** We're a fast-paced, high-growth company that values action and results. - **Change the score:**We challenge the status quo, constantly innovating and improving. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.