Operations Support

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. ### Main Duties - Process and monitor incoming pre-alerts and shipment documents, ensuring completeness and accuracy. - Encode and update shipment information in databases and operational systems. - Prepare shipment records, Delivery Receipts (DR), and warehouse inbound transactions. - Track and trace import and export shipments and monitor shipment milestones. - Update shipment status and milestones in operational portals and systems. - Monitor shipment movements and confirm actual arrival at the destination. - Conduct regular system/data checks to identify and resolve discrepancies. - Coordinate with Operations teams regarding missing information, delays, and operational concerns. - Maintain accurate and timely shipment records and perform other operational tasks assigned by the Operations Manager. ### Qualifications - Graduate of any 4-year course, preferably in **Logistics, Supply Chain, Business Administration, or a related field**. - Experience in **logistics, freight forwarding, import/export, or operations** is an advantage. - Proficient in **Google Sheets/Excel** and comfortable working with operational systems. - Strong attention to detail and high level of accuracy in data entry and documentation. - Can work independently with minimal supervision. - Willing to work in a **fast-paced and operational environment**.