Operations Support Manager

Job description

**East Coast Operations Support Manager** **Position Summary** The CFGI East Coast Operations Support Manager will sit in either Stamford, CT or Washington, DC and will provide operational, administrative, and coordination support across the organization. This role helps ensure business operations run smoothly by supporting internal processes, team coordination, reporting, vendor management, meetings, events, and other business needs. The Operations Support Manager serves as a key coordination point for leadership, administrative colleagues, and cross-functional teams. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced professional services environment. **Key Responsibilities** **Operations and Administrative Support** - Coordinate internal requests, business support needs, follow-up items, and cross-functional communication - Maintain procedures, documentation, trackers, reports, meeting materials, and operational records - Support and improve templates, workflows, standard operating procedures, and internal processes - Monitor deadlines, deliverables, and action items to ensure timely follow-through - Identify opportunities to improve efficiency, reduce duplication, and promote consistency **Business Coordination and Support** - Support market/product operations (timesheets, utilization, invoices, chasing updates to close date/status & next steps for pipeline review calls, etc.) via Salesforce and Power BI - Organize information, resources, processes, and communication channels that support effective operations - Partner with stakeholders to resolve requests, advance priorities, and ensure follow-up - Support onboarding logistics, workspace readiness, internal announcements, and employee engagement activities - Help maintain a professional, organized, and responsive support environment **Team and Leadership Support** - Support the partner group to translate strategic goals into actionable plans via Salesforce and assist with coordination and management of key strategic in-market activities, including scheduling and planning key client/prospect/referral partner meetings and related prep work, holding the pen on drafting content and insights, and working alongside the PMD group - Liaise with the PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments, measure progress on top-of-funnel channel activity for the PMD group, and establish opportunities via Salesforce for pre-qualified leads, taking data-entry responsibilities away from the PMD group - Provide meeting and operational support to leaders and teams, including scheduling, agendas, notes, action items, and follow-up - Support communication between leadership, administrative teams, and cross-functional groups - Assist with internal planning, team initiatives, and execution of operational priorities - Handle confidential, sensitive, and business-critical information with discretion and sound judgment **Meetings, Events, and Logistics** - Support planning and execution of meetings, trainings, events, team gatherings, and other business activities from idea to execution to follow-through - Assist in coordinating marketing campaigns, social media posts, and digital communications in collaboration with internal or external marketing partners - Coordinate logistics, including venues, catering, room setup, materials, attendee tracking, invitations, transportation, and follow-up - Partner with stakeholders to ensure meetings and events are organized, professional, and aligned with CFGI standards - Assist with travel, hotel arrangements, itineraries, and related logistics as needed - Track event details, budgets, confirmations, timelines, and vendor communications **Vendor, Procurement, and Invoice Support** - Coordinate with vendors and service providers to obtain quotes, confirm services, track deliverables, and resolve issues - Support purchase requests, invoice tracking, payment follow-up, and coordination with internal teams - Maintain vendor records, agreements, costs, and recurring service details - Ensure spending, approvals, and documentation align with CFGI policies **Reporting, Data, and Process Improvement** - Maintain trackers, dashboards, status reports, and data summaries to support planning and decision-making - Collect and analyze information related to business support needs, expenses, vendors, events, workload, and processes - Provide updates on progress, issues, trends, and recommended improvements - Identify process gaps and support practical improvements to ways of working - Ensure information is accurate, organized, and accessible **Cross-Functional Collaboration** - Work with internal teams to coordinate support and resolve business needs - Help align administrative and operational practices with CFGI policies and expectations - Support communications, onboarding, employee engagement, and other cross-functional initiatives - Build strong relationships and contribute to a collaborative, responsive, service-focused culture **What you must have** - Experience in operations, administration, business support, office coordination, event coordination, or a related role **What sets you apart** - Proficiency within the Microsoft Outlook suite and Salesforce - Comfort working with spreadsheets, trackers, reports, calendars, and shared documents **Nice to have** - Professional services, consulting, corporate, or fast-paced business experience preferred - Experience coordinating meetings, events, vendors, travel, invoices, or business logistics preferred **Who thrives here** - Strong organizational, multitasking, communication, and follow-through skills - High attention to detail and commitment to accuracy - Ability to work independently and collaborate across functions and levels - Discretion and professionalism when handling confidential or sensitive information - Organized and detail-oriented - Proactive, resourceful, and solutions-focused - Service-oriented with strong interpersonal skills - Able to anticipate needs and take initiative - Clear, professional communicator - Reliable with strong ownership and follow-through - Flexible and adaptable - Comfortable managing multiple stakeholders and priorities - Exercises sound judgment and discretion - Focused on continuous improvement **Reporting Relationship** This role reports to the Head of Administration and Events with dotted line reporting to each leader they support. **Work Environment** This role provides hands-on operational and administrative support and may require in-office presence for business operations, meetings, events, visitors, and team needs. Flexibility may be required based on business priorities and schedules.