Operations Support, Manila (UK Support)

Job description

### About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. ### Our Growth Story: - Supporting patients living with obesity across our 5 markets - Received selective NICE endorsement to provide services to the NHS - Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. **About the Role** We’re looking for a motivated, detail-oriented, organised individual to support the management and growth of our global e-commerce shop operations. As a **Shop Operations Specialist** in our broader Operations team, you can expect to work on a range of inventory management and back-office system design tasks to support & build our e-commerce shop offering as we grow internationally and scale our e-commerce product range. You will work collaboratively with the Eucalyptus Operations team in Manilla & the UK. ### **What You’ll Do** Your responsibilities may include: 1. **Product Onboarding**: Coordinate and execute the setup / upload of new products in the shop system, ensuring all necessary product descriptions are properly configured 2. **Inventory Management**: Track stock levels across all SKUs and identify products at risk of going out of stock. Support forecasting activities by monitoring sales trends and identifying patterns 3. **Stock Ordering:** Raise and manage Purchase Orders with suppliers to maintain optimal stock levels 4. **System Quality Control:** Verify accuracy of product listings and ensure consistency across the platform 5. **Issue Resolution**: Troubleshoot and resolve operational issues related to product listings, inventory discrepancies, or system errors 6. **Supplier Coordination**: Liaise with suppliers regarding order status, delivery timelines, and any issues 7. **Cross-functional Collaboration:** Work closely with merchandising, marketing, and customer service teams ### **About You** - **Highly Organised**: Ability to manage multiple products, brands, and processes simultaneously with accuracy - **Data Analytics Expertise:** Strong technical data management, reporting & analytics skills. Able to interpret sales data and trends to support forecasting and inventory decisions - **Tech-Savvy**: Comfortable with e-commerce platforms, inventory management systems, and standard business software (Excel/Google Sheets, etc.) - **Detail-Oriented**: Strong attention to detail to ensure product information is accurate and inventory records are precise - **Communication Skills**: Clear written and verbal communication for coordinating with suppliers and internal teams ### **Your Experience** - 4+ years experience in e-commerce operations, inventory management, retail buying, or similar roles - A degree with a strong quantitative or analytical component - such as business, finance, computer science, engineering, or mathematics ### **Why join Eucalyptus?** Euc is also behind a growing family of digital healthcare clinics ([Pilot,](https://pilot.com.au/) [Kin](http://www.kinfertility.com.au/), [Software](http://skin.software/), [Compound](https://www.compound.co/)) across men’s health and well-being, fertility, skincare, and preventative health. **Here’s what makes joining Euc unique:** - **What’s next** - Our goal for the next three years is to support **1 million patients globally** to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. - **Build something world-changing** - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. - **Make real impact** - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. - **Accelerate your growth** - You will have high ownership, continuous feedback, and dedicated development support. - **Join a motivated team** - You will collaborate with talented peers to solve complex clinical and operational problems at scale. ### **What’s ahead in the Philippines?** - **Grow with us globally -** Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa. - **Shape your career** - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. - **Work where wellbeing matters** - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected. - **Innovate with purpose** - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. - **Support at every stage** - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance. *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*