Operations Support Specialist

Job description

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! WORK LOCATION : TAI SENG, SINGAPORE Job Summary Performs a variety of more complex administrative for a department or group. Essential Functions Prepare and consolidate daily, weekly, monthly and quarterly APAC Operations reports and dashboards. Monitor and analyse OTIF, backlog, shipments, customer delivery, forecast accuracy and other operational KPIs. Provide clear performance insights and delivery scorecards for management and Sales reviews. Analyse performance gaps and root causes, and track corrective actions to completion. Develop and maintain SOPs, process maps, work instructions and operational control documents. Identify process inefficiencies and coordinate approved continuous-improvement initiatives. Automate recurring reports and improve operational data accuracy and consistency. Support operational cost, productivity, workload and capacity analysis. Coordinate documentation, training records and follow-up actions for internal and external audits. Prepare meeting materials, maintain action registers and provide operational analysis when required. Required/Preferred Education and Experience Diploma or degree in Business Administration, Operations, Supply Chain, Data Analytics or a related discipline. At least two years of relevant experience in operations reporting, process improvement, supply chain or business support. Experience preparing management reports, analysing operational KPIs and documenting SOPs or work processes. Knowledge, Skills and Abilities Strong Microsoft Excel skills; knowledge of Power Query or Power BI would be an advantage. Experience working with an ERP system; Oracle experience is preferred. Experience in a multinational, medical-device, healthcare, regulated or distribution environment would be an advantage. Strong verbal and written communication skills Excellent initiative, organizational abilities, attention to detail and accuracy Ability to work independently while interacting with employees of all levels of the organization Highly organized, flexible and enjoys the challenges of supporting a team of diverse people and programs Strong knowledge in Microsoft Office, especially Excel, PowerPoint, and Word Experience in ERP (Syteline/Oracle) systems and PLM (Agile) systems Working Conditions Most work performed in an office environment. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.