Operations Support Specialist

Job description

Operations Support Specialist Position Overview: The Operations Support Specialist ensures every school renewal and new-customer launch starts on the right foot. You will (1) draft and route contract updates for annual renewals, (2) execute the yearly “settings rollover” that prepares our TADS platform for a fresh school year, and (3) build and maintain project workspaces in Teamwork to keep onboarding and implementation on track. Although the work is behind-the-scenes, your accuracy, speed, and process improvements directly fuel customer satisfaction and revenue retention. Position Description: Contract Renewal Preparation Generate renewal agreements in Salesforce → DocuSign using approved templates. Confirm product, pricing, and term accuracy; escalate discrepancies. Track document status through signature and archive final contracts. Annual Settings Rollover Apply platform rollover checklist for approximately 250 schools annually. Validate tuition schedules, fee structures, user roles, and key dates. Log completion and exceptions for audit trail. Teamwork Project Setup Create project spaces, task lists, timelines, and user permissions for each new school onboarding. Upload SOPs, enable automations, and assign owners from Customer Success & Implementation. Process & Data Hygiene Maintain clean records in Salesforce, Teamwork, Gong, and shared drives. Identify manual pain points; propose and pilot basic automations or macros. Cross-Team Collaboration Liaise daily with CSMs, Implementation PMs, and Finance for smooth hand-offs. Surface risks or blockers early (e.g., missing pricing approvals). Reporting & Analytics Generate recurring dashboards and adhoc business reports from Salesforce, Teamwork, and other data sources to support leadership decision making. Qualifications & Skills: Candidate must be at least in College Level (graduate or undergraduate). Minimum of two (2) years of experience in contract operations, data validation, or similar high-volume, detail-oriented roles, such as logistics coordination, executive assistance, or related functions. Proficient in CRM and PSA platforms such as Salesforce (required), Zoho, Teamwork, and Asana. Proven mastery of Microsoft 365, with intermediate Excel skills (including VLOOKUP, filters, templates). Demonstrates strong organizational skills and keen attention to detail. Solid written and verbal English; able to interpret legal-style language and translate into clear internal notes. High initiative, able to self-manage and reprioritize in response to shifting demand. Company Overview: VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. VenturEd Solutions serves more than one million students and families at over 24,000 schools, districts, dioceses, multi-academy trusts, and educational organizations globally. This comprehensive suite of solutions supports admissions and enrollment, financial aid, tuition, student information management, school payments, communications, data, and analytics to aid schools in achieving their goals and make a lasting impact in their communities. Our mission is to help passionate people and purpose-driven organizations achieve more for their communities. What We Bring to the Table: 🔹 Growth Opportunities to help you advance in your career. 🔹 Achieve Work-Life Balance with a setup that suits you. 🔹 Employee Engagement Activities to connect and grow with your team. 🔹 Complimentary HMO for you + 2 dependents from Day One—your health matters! 🔹 Earn a 20% Night Shift Differential —your hard work deserves to be recognized. 🔹 Convertible Leave Credits available right from the start. 🔹 Quarterly Performance Bonuses —because your efforts should be rewarded! 🔹 Annual Merit Increase to recognize your dedication and growth. 🔹 Guaranteed Weekends Off —take time to relax and recharge.