Operations Support Specialist, (Bangladesh)

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. ## About the Role Operations Support Specialist to work closely with the Operations manager and Operations team in order to ensure the smooth and efficient running of our day-to-day operations. The individual will play a crucial role in terms of facilitating the management of our ~450 MDSs. This position will work closely with multiple teams and help to improve organizational adherence to existing processes and establish new processes. The position requires a sharp analytical mind with excellent people skills and a positive attitude toward accepting any challenge. The individual will also be responsible for maintaining key data sets and ensuring the integrity of Operational data and reporting weekly updates to key stakeholders. The role is ideal for someone who thrives in a dynamic work environment and is self-motivated. ## What You’ll Do - Collect weekly MDS schedules to support daily shift coverage planning. - Coordinate with MDSs to ensure timely arrival and communicate attendance-related updates to the Operations team. - Monitor Zendesk, EHR Hub (vercel), Slack, and other operational tools for assigned tasks and escalate issues as required. - Support the end-to-end EHR credentialing process under supervision, including - Account requests - Activation - Maintenance - Troubleshooting - Revocation - Coordinate transport requests with the Facilities team and validate transport claims before approval. - Maintain operational trackers and ensure day-to-day operational data is updated accurately and on time. - Collect data required for security compliance activities and conduct monthly ORSV audits. - Adhere to established operational processes, SOPs, and SLAs while completing assigned tasks. - New MDS/MDP Cohort Onboarding as needed. - Conduct WFH audit as and when required. - Holistic Email escalation management. ## What You Have - Graduation (Bachelor’s) from a recognized, reputed & accredited university - Minimum 1-2 years of relevant work experience (Operations or Project Management would be an advantage) - Proficient in touch typing with a minimum speed of 50 WPM. - Required-Moderately expert in Microsoft Office (Word, Excel, Powerpoint) and Gsuite (Docs, Sheets, Forms, slides) - Optional-Good knowledge of systems, applications, networks, infrastructure, security & compliance. - Optional-Good knowledge of various resource management portals (Lucidchart, Confluence, Smartsheet, Vercel) - **Multitasking:** Success in this role hinges on the ability to multitask effectively. We are looking for someone who excels at juggling multiple responsibilities with ease and precision. - **Communication:** Strong verbal and written communication skills to effectively convey information, instructions, and feedback to employees and other stakeholders. - **Interpersonal Skills:** Excellent interpersonal skills to build positive relationships with employees, resolve conflicts, and foster a collaborative work environment. - **Problem-Solving:** Proficiency in identifying and resolving issues and conflicts that arise within the team, including addressing performance or behavioral concerns. - **Decision-Making:** Ability to make sound decisions based on available information and critical thinking, considering the impact on employees and the organization. - **Time Management:** Effective time management skills to prioritize tasks, meet deadlines, and ensure efficient utilization of resources. - **Adaptability:** Flexibility to adapt to changing priorities, handle unexpected situations, and adjust strategies to meet evolving organizational needs. - **Team Building:** Ability to foster a positive team culture, encourage collaboration, and promote teamwork among employees. - **Conflict Resolution:** Strong skills in resolving conflicts and mediating disputes between employees in a fair and impartial manner. - **Emotional Intelligence:** Awareness of one's own emotions and the ability to understand and manage the emotions of others, promoting empathy and effective communication. - **Analytical Skills:** Competence to work with data, conduct data collection and analysis, interpret, and evaluate complex data from various sources and derive meaningful insights and conclusions. - **Organizational Skills:** Capability to organize and prioritize workloads, delegate tasks effectively, and ensure smooth operations within the team. ## Work Details: - **Shift Detail:** 3:00 pm, BST to 8:00 am, BST (**any 9 hours in between**) - **Workdays:** Monday to Friday - **Weekends:** 1 day every week (11 AM - 8 PM, subject to change depending on the need of the business). Due to the 24/7 nature of the health sector, Commure Bangladesh also operates 24 hours a day, 7 days a week. It is expected that Operations Support Specialists will be available for 1 weekend shift every week. Please be aware that all official communication from us will come exclusively from email addresses ending in **@**[****](http://commure.com). Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.