Operations Support Team Lead

Job description

Operations Support Team Lead The Opportunity: Are you energized by the challenge of leading a high-performing operations support team? Do you thrive at the intersection of strategy, leadership, and operational execution? Join us as the Operations Support Team Lead and shape the backbone of our organization, ensuring seamless service delivery and operational excellence. As the Operations Support Team Lead, you’ll oversee day-to-day execution, champion transformative improvements, and empower a team of approximately ten Tier 2 mission operations staff. Your focus will be on maintaining platform resilience, efficiency, and high availability, while driving operational rigor for major mission events. You will lead predictive analytics initiatives, outage readiness planning, and collaborate with technical and business leaders. As a trusted partner to our customer and end users , you will foster a culture of accountability, learning, and high performance. What You'll Work On: Direct leadership of operations support teams to ensure high-quality service delivery and strong operational performance. Strategic oversight of incident management, change management, system capacity planning, and operational readiness. Executive-level reporting on performance, risks, and mission-critical improvement initiatives. Development and tracking of key operational metrics including availability, incident response, and customer impact. Cross-functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery. Join us. The world can’t wait. You Have: 8+ years of experience with progressive IT operations leadership managing technical teams Experience leading operations support, production operations, or IT operations functions including incident response, problem management, operational monitoring, and service management practices TS/SCI clearance with a polygraph Bachelor’s degree Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date Nice If You Have: Experience supporting large, mission‑driven organizations or high‑availability environments Experience with military or federal agency mission operations tactics, techniques, and protocols (TTPs) Experience with network engineering, systems administration, and operational tools such as Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, or Confluence Possession of excellent leadership, communication, and stakeholder‑management skills Master’s degree Security+ CE, SSCP, CCNA-Security, or GSEC Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required . Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.