Operations Team Lead

Job description

# Operations Team Lead > Outsourcing Advantage · Santiago de los Caballeros, Dominican Republic · Full-time · Posted 2026-09-08 **Workplace:** on_site **Department:** Nicole Tiburcio ## Description The Team Lead communicates company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance. Provides help to the Operations Supervisor, including training, and keeps the Operations Supervisor updated on team performance. Communicates concerns and policies among management and team members. The team leads reports directly to the Operations Supervisor, who must follow up on the accomplishment of the objectives. **Key Responsibilities** - Maintain close interaction with the Operations Supervisor through different communication channels (Teams, e-mails, phone calls) to ensure effective communication. - Stay visible to the employees by walking around periodically to maintain a professional and respectful work environment. - Work with Coach, developing a “Daily Task” list designed to focus team members on results–oriented behaviors. - POC for any employee software issues and Local IT Issues. - Organize team initiatives, such as team meetings to discuss the progress toward the goal and promote OSA core values. - Stay informed and trained in processes, product knowledge, refreshers, use of tools/technology, and new training. - Ensure that all Employees are complying with all company policies and procedures and any tasks related to attendance, schedule adherence, permissions, and HHRR requests. - Perform other work as required and assigned. ## Requirements - Experience in customer service or operations. - Previous Team Lead or supervisory experience. - Strong leadership, communication, and people skills. - Strong organizational, analytical, and problem-solving skills. - Customer-service and product knowledge. - Results-oriented with strong ownership and accountability. - Ability to coach, motivate, and monitor team performance. - Proficiency with Microsoft Teams and standard workplace tools. - English proficiency: **C1 or higher**. ## Benefits - **Opportunity to work on diverse and exciting projects.** - **Supportive and collaborative work environment.** - **Weekly payments.** - **Weekly incentives based on performance.** - **Weekends off.** - **Hiring bonus.** - **Loyalty Bonus** - **Annual Performance Salary Review Increases up to 10%** - **Paid Breaks** - **Growth opportunities.** - **Referral bonus.** - **National holidays pay double the hourly rate.** - **US holidays off when applicable.** - **Best work environment in Santiago.** - **Morning shift available.** - **Back-office positions.** - **Paid Breaks** - **Annual Performance & Salary Review** - **Loyalty Bonus** ## Apply [Apply at Outsourcing Advantage](https://apply.workable.com/osa/j/5F3E624335/apply) --- Powered by [Workable](https://www.workable.com)