Operator, Attractions

Job description

REQ15048 Operator, Attractions (Open) POSITION SUMMARY: The Operator, Attractions is responsible for the safety of guests using the attraction and for strictly enforcing policies as described in the Attraction’s Standard Operating Procedures. PRIMARY RESPONSIBILITIES: Ensure that the safety of guests and employees is the highest priority. Conduct pre-opening inspections of assigned location and prepare for opening by sweeping queue lines, platforms, entrance and exit locations, and emptying trash. Ensure minimum required personal protective equipment as described in the SOP is present at the Attraction location and in good repair. Report any missing or damaged personal protective equipment to Supervisor, Attractions. Clearly communicate instructions and safety announcements to guests and monitor the Attraction location to ensure guests are enjoying the attraction or activity safely. Operate Attractions exactly as trained by trainer/supervisor without deviating from the SOP. Operator, Attractions will only operate attractions that they have been trained and certified to operate by their trainer/supervisor. Consistently practice safe work habits including, but not limited to, the proper use of personal protective equipment, safe lifting and reporting unsafe situations to your supervisor immediately. Control activity while in progress and constantly monitors the attraction while in operation, being prepared to stop or shut down the attraction should a problem occur. Administer and coordinate emergency first aid as necessary. Screen all guests to ensure they meet the physical requirements of the attraction or activity, in accordance with the SOP. Ensure adequate through-put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the SO Monitor guests enjoying the attraction and be prepared to assist scared guests safely. Responsible for evacuating the attraction and assisting guests through various evacuation methods including: extreme heights, various types of platforms, stairs and ladders. OTHER DUTIES: Understand and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming. Responds to changes in the family entertainment centre function as dictated by the industry, company and hotel. Attend training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements. Perform tasks and/or fulfil responsibilities that may be assigned by management and/or immediate superior as the business operations required. QUALIFICATIONS: Experience Must be able to obtain a PNR Red CPR for Professional Rescuer Certification. Prior experience is an advantage. Education College degree or equivalent. Skills / Competencies Customer-oriented Pleasant and pleasing personality Displays a high commitment to improving customer service Ability to communicate in English Other Attributes Confident Passionate Organized Assertive Flexible in working hours, as this may require extra hours out of normal work hours