Ops Builder - Armenian Market

Job description

## **Health can’t wait**. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the **new standard in prevention insurance.** Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a **global leading company, with a** [**unique culture**](https://alan.com/en/careers). We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ## **⭐️ Operations at Alan ⭐️** Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully. On a day-to-day basis, this means running, building and industrializing processes to d**eliver the vision and contributing to our strategy** by bringing Ops perspective. As we anchor our Insurance position in France, diversify our offering with health and well-being related services and expand into an international platform, our **operations are becoming very complex** and our challenges ahead have never been as exciting! Being an Ops at Alan means **joining a team of 30+ talented, committed and passionate Ops experts** from three different countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. ## **⭐️ Your Mission** The Operations Community’s core responsibilities are to build and strengthen our operational capabilities and **scale our platform efficiently to handle fast growth**, cost optimisation and product diversification. We need team members to be ready to disrupt (and not only upgrade) the way we traditionally think about **insurance or healthcare**, and truly re-engineer the experience we offer to our members. To that end, we are looking for Operations specialists with a first track record in scaling operations and **great entrepreneurial mindset** to help us make our crazy ambitions come true. We move fast, with a lot of ownership, and are proud to tackle big problems! ## **Practical examples:** **Build:** Implement strategic projects such as the automation of some insurance processes (parsing of reimbursement request, recovery, etc.), setting up the 1st bricks to deliver new health services offering (health product delivery, etc.), etc. with full ownership on the deliverables. Industrialize our processes and organisation to reach operational excellence: - Set up efficient operations monitoring to build a granular understanding of our processes and identify risks and areas of improvement - Identify continuous improvement initiatives and push automation of our processes to make them more personalized and more efficient - Improve financial efficiency of our model Strategy / Leadership / team Growth: - Bring the Ops vision in the Company roadmap - Navigate through the different teams to make things happen - Coach more junior Alaners and provide the right level of support, helping them grow and offering the right platform to learn - Contribute to the team development (hiring, structuring, etc.) **Run:** - Perform and scale daily operations for managing our member affiliation in the general case or for some specific situations, cancelling our competitors contract, handling the delivery of some health services - Handle partnerships with partners (technical partners, etc.) ## **What’s expected in the 12 first months:** As Alan is entering the Armenian market, we expect you to: - Build and scale all processes for this new market leveraging Alan’s global infrastructure and integrating local specificities - starting with affiliation - then claim management & fraud - and health services - Contribute to run with the team the key processes, including claim management and customer support, as we’ll learn a lot with the team - Set up local partnerships ## **⭐️ Profile & Competencies ⭐️** - At least 3 years of experience in a fast paced scale-up environment. - Strong written and oral communication in English. French proficiency is highly valued - Ability to define a vision and drill down into an actionable plan and roadmap in different dimensions (business, customer experience, regulatory, etc.) - Ability to build and optimise processes that ensure quality of service, performance and scalability - A taste for building new and early-staged products and services with a user-centric approach based on key principles such as traction, retention, learning loop, etc. - Comfortable in fast-paced environments where there is a high level of uncertainty - Hands-on and highly organized: not scared of getting their hands dirty and dive into any problem - Able to work with very transversal teams, able to handle stakeholders with very different needs and expectations - Able to attract top talents, lead, mentor and make people grow - Plus It’s even better if you have: - Healthcare/digital health or insurance experience, passion for healthcare delivery - SQL knowledge allowing to be fully autonomous when drilling into the data ## **🌍 How we work** **Location**: You must be based (or open to relocate to) Yerevan ## **🎯 Important note: we hire people, not roles.** If you're excited about this opportunity but don't check every box, **we'd love to hear from you**. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. **Remember, this is just a guide, not a checklist.** We'll be thrilled to receive your application! 🔖 Check out our [About Alan](https://alan.com/about) and [Career](https://alan.com/careers) pages, as well as our [Medium](https://medium.com/alan), [blog](https://blog.alan.com/) and [Glassdoor page](https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm) for more info. ## **You want to know more about Alan?** - **🙌** [**Perks & Benefits**](https://alan.com/en/careers/a/salary-equity)**:** Alaners are provided with a stimulating environment and perks ensuring they are **happy, efficient and spend only high-quality time** with co-workers. - **🤘**[**A strong culture**](https://alan.com/en/about/a/leadership-principles)**:** People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work #LI-DNI