Ops Lead

Job description

**Role Summary** The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations. ### Key Responsibilities - Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use - Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded - Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime - Recruit, onboard, train, and manage technicians and operational staff across locations - Provide leadership, coaching, and performance management to ensure high team productivity and engagement - Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment - Oversee scheduling and resource allocation to support 24/7 operations where required - Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations - Manage operational budgets, control costs, and support financial planning activities - Support expansion into new locations by establishing processes, teams, and operational readiness ### Requirements - 8+ years of experience in fleet operations, automotive service management, or a related field - Proven experience managing multi-site operations or large-scale teams - Strong understanding of service delivery, KPIs, and operational performance management - Experience in 24/7 or high-availability operational environments - Demonstrated leadership skills with the ability to manage, motivate, and develop teams - Strong stakeholder management and communication skills - Financial awareness with experience in budgeting and cost control - Experience with electric vehicles or advanced automotive technologies is a strong advantage - Fluent English required; German mandatory; Spanish is a plus ### What We Offer - Long-term, stable opportunity in a growing operational environment - Exposure to modern vehicle technologies and large-scale operations - Opportunity to lead and scale teams across multiple locations - Ongoing training and professional development