Ops & Support Associate

Job description

OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. YOUR TEAM: In the role of Ops & Support Associate you’ll be working closely with our customers and accountants in order to provide the best support and guide them through the process of filing their taxes. We are looking for positive, enthusiastic individuals who are eager to learn and join an early-stage start-up. We are a small operations team, so we are looking for proactive people who are willing to get stuck in and who are passionate about providing great customer service. From day one you’ll need to immerse yourself in the company and build both your knowledge of our platform and your own tax knowledge. YOUR RESPONSIBILITIES: - You will provide inbound customer support via email, phone and live chat. - Deal with a wide range of issues: from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners. - No two problems are the same. You’ll take full ownership of issues that you’ll be empowered to resolve. - You’ll also get involved in projects to help us build a bigger, better business. And you’ll provide insights and feedback to improve our processes and product. - You’ll help us analyse data in order to improve our product, service and offer. YOUR PROFILE: - Strong communication skills. - Proficient in both Spanish and English. We are a German based company, therefore, many meetings will be conducted in English. - Previous customer service experience. - Passionate about technology and desire to understand our product inside out. - Strong customer empathy, attention to detail and calm under pressure. - A willingness to learn and progress. - Problem solver and team player. WHY TAXFIX? - A chance to do meaningful, people-centric work with an international team of passionate professionals. - Holistic well-being with free mental health coaching sessions. - A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. - Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. - 30 annual vacation days and flexible working hours. - A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. - Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. - Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. - Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. - Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix https://medium.com/taxfix on our blog and get a glimpse of our culture. At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.