Optical Styling & Customer Experience Consultant

Job description

#### **Who we are** SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! #### **Why you want this job** The Framery, the online eyewear brand from 1-800 Contacts, is exploring new ways to help customers choose glasses online with the same confidence they would get from an experienced optician in a physical store. We are looking for a licensed optician with a genuine sense of style to serve as an embedded advisor on a research and prototyping initiative focused on how customers narrow down a large set of frames and decide what looks good on them. This is a paid, project-based consulting engagement, not a full-time position, and the right person will be involved from the earliest stages of research through customer testing of new concepts. **Engagement details** - Structure: paid consulting engagement, approximately ten weeks, with the possibility of extension (to be assessed and mutually agreed upon) - Time commitment: part-time, estimated 5-10 hours per week - Location: remote-friendly with potential for occasional in-person sessions with the project team in Draper, UT; we expect the majority of the work to be accomplished via live video sessions with the project team and with customer research participants #### **What you’ll do** - Serve as the resident optical expert across a multi-phase project, from early research through the testing of new site design concepts - Share how an experienced optician guides a customer from a large set of options down to a confident final choice, informing internal working sessions and early concept development - Review design concepts and prototypes from an expert fitting and styling point of view, identifying what would work in a real setting and what would not translate - Participate in or observe select customer research sessions, and in some cases directly simulate part of a proposed experience, such as offering expert recommendations behind the scenes, as part of how a concept is tested - Advise on which frame and style attributes genuinely matter to customers, and how those compare to the language and categories used in the current product catalog - Bring a point of view on emerging tools in the category, such as style quizzes, virtual try-on, and AI-assisted recommendations, informed by direct floor experience rather than only industry commentary #### **What you'll need** - 5-10 years of experience as a licensed dispensing optician, including significant time in a customer-facing retail optical setting - Deep, hands-on experience helping customers narrow down frame choices and build confidence in a purchase decision, beyond fitting and adjustment after the sale - A strong, current point of view on style and fashion in eyewear, and comfort evaluating a frame not only for fit but for whether it genuinely suits a customer's face and personal style - Comfort working in a fast-moving, occasionally ambiguous project environment, rather than requiring a fully defined process from day one - Experience contributing to product design, customer research, or innovation initiatives is a plus, though not required - A record of industry contribution, such as teaching continuing education courses or publishing writing that advances the field, is preferred but not required *We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.* #LI-Hybrid