Optical TAC Specialist

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role We are looking for an Optical TAC specialist with the expertise to ensure effective and timely resolution of network and service issues related to the optical technology domain. The role involves managing both domestic and overseas issues across the APAC region, supporting infrastructure implementation, optimizing network performance and health, managing vendors, and maintaining network security and governance. The Optical TAC specialist is responsible for supporting the Service Delivery team with circuit provisioning and activation, as well as serving as an escalation point for incident handling from the Service Assurance team, including effective problem management and resolution. In addition, the role involves performing software upgrades and other maintenance activities to ensure the network remains up to date and operates optimally. What you will do Support the Service Delivery team with circuit provisioning and service activation Act as an escalation point as Tier-3 for incident handling from the Service Assurance team Perform effective troubleshooting, problem management, and resolution for network and service issues Collaborate with Global TAC teams to resolve complex issues and ensure timely problem resolution Manage incidents across domestic and APAC regional networks Execute software upgrades and maintenance activities to keep the network up to date Ensure network stability, performance, and overall health optimization Collaborate with vendors for issue resolution and operational support Maintain network security, governance, and operational controls as a part of Global TAC role What we're looking for Proven experience over 10 years in network operations, TAC, or technical support environments Basic English communication skills (written and verbal) for working in a global environment Strong knowledge of optical transport technologies (e.g., DWDM, ROADM, OTN) Hands-on experience in troubleshooting and resolving complex network and service issues Ability to act as an escalation point and manage incidents effectively under pressure in business hours and out of business hours Experience supporting circuit provisioning, activation, and service turn-up processes Familiarity with Service Assurance and problem management practices Experience performing software upgrades, maintenance, and network lifecycle management Vendor management experience and ability to coordinate with external partners Proactive mindset with a focus on continuous improvement and network optimization What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.