Optician

Job description

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. The VisilabGroup, part of the globally operating company EssilorLuxottica, is the No. 1 optician in Switzerland with the brands Visilab, Kochoptik, McOptic, and Linsenmax, and 170 stores . Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn ! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​Join us in redefining the boundaries of what’s possible!​ JOB DESCRIPTION GENERAL FUNCTION The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations. MAJOR DUTIES & RESPONSIBILITIES Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs. Custom fits glasses & precisely places prescription in lenses. Acts as a leader in optical acumen that provides a voice for associates. Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements. Attracts new customers. Explores the needs & priorities of customers by asking open ended questions. Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed. Assists co-workers with difficult or complex areas of product needs & prescriptions. Utilizes store tools & adheres to Brand Store Commitments. Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection. Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary. Possesses the ability to multi-task, prioritizes & manages time with competing priorities. Commits to delivery date & time, seeks feedback & asks for referrals. Strives to achieve exceptional results on Brand KPIs & competencies. Presents, celebrates & educates at pick up. Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control. Informs management of safety opportunities; demonstrates safe work practices. Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement. Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management. Sells on your feet 80%-100% of the time. Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.). Maintains proper dress code, including name tag & associate tablet. BASIC QUALIFICATIONS High School graduate or equivalent ABO Certification Optical dispensing experience Strong customer service skills: communicator, listener & team builder Knowledge of current store merchandise Strong basic math skills Awareness of current fashion trends Selling skills – ability to use & carry an iPAD / tablet Familiarity with POS, computers & calculators Embrace new technology & change PREFERRED QUALIFICATIONS Previous customer service & retail experience If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. The VisilabGroup, part of the globally operating company EssilorLuxottica, is the No. 1 optician in Switzerland with the brands Visilab, Kochoptik, McOptic, and Linsenmax, and 170 stores . Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn ! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​Join us in redefining the boundaries of what’s possible!​