Oracle Operations & Support Specialist - Oracle Technology Services

Job description

# Oracle Operations & Support Specialist - Oracle Technology Services > Optimiza · Amman, Jordan · Full-time · Posted 2026-09-08 **Workplace:** on_site **Department:** Oracle Technology Services ## Description **Role Overview** We are seeking an Oracle Operations & Support Specialist with minimum 3 years of experience to support Oracle-related operational activities, and partner coordination. This role is primarily **operations-focused**. The ideal candidate will combine strong coordination and communication skills with a foundational understanding of Oracle databases and technologies. **Key Responsibilities** - Manage all Oracle platforms, including but not limited to Oracle Partner Store, Oracle Royalty Management, Oracle Support Renewal, My Oracle Support, Collaborative Customer Engagement, Oracle MyLearn, and Oracle University. - Manage Oracle eOPN renewals and complete all related administrative activities in a timely manner. - Handle and respond to partnership-related matters, coordinating with relevant stakeholders as required. - Support internal teams with certification processes, exam issues, and account setup/administration. - Open, track, and follow up on support tickets with Oracle (MOS) for internal and customer-related issues. - Respond to customer inquiries professionally and ensure issues are resolved or appropriately escalated within the required timeframe. - Prepare proposals and quotations for Oracle licenses, local technology solutions, and related support services. - Prepare the Bill of Materials (BOM) for proposed Oracle solutions and offerings, ensuring that all required products, licenses, services, and support components are accurately identified and included. - Coordinate with Oracle, vendors, and third parties on ongoing activities and follow-ups. - Support day-to-day Oracle Technology Services operations and ensure proper tracking of tasks and deliverables. - Prepare presentations and supporting materials for Oracle Technology products, solutions, and offerings when required. - Maintain continuous learning and development to stay up to date with Oracle technologies, products, platforms, processes, and industry developments. - Maintain a high level of accuracy, attention to detail, and organization when handling Oracle-related administrative and operational activities. - Ensure timely completion of assigned tasks while maintaining effective communication and coordination with internal and external stakeholders. ## Requirements **Required Interpersonal Skills** - Strong communication skills with excellent command of English (written and verbal) - Ability to work independently with minimal supervision - Strong coordination skills and ability to work across multiple teams - High attention to detail and strong follow-up discipline - Proactive mindset with problem-solving capabilities - Willingness to learn and continuously develop technical and functional skills **Educational Background & Technical Requirements** - Bachelor’s degree in computer science or a related field - Basic knowledge of Oracle Databases - Familiarity with Oracle Platforms - Exposure to cloud technologies (preferably Oracle Cloud Infrastructure) is a plus ## Benefits Class A Medical Insurance Annual Bonus ## Apply [Apply at Optimiza](https://apply.workable.com/optimiza-4/j/3786806EDF/apply) --- Powered by [Workable](https://www.workable.com)