Order Clerk

POSITION SUMMARY: The Order Clerk receives and processes incoming orders for materials and merchandise, duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. ESSENTIAL FUNCTIONS: Completes order forms. Prepares invoices, shipping documents, and contracts. Receives and responds to customer complaints. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. Calculates and compiles order-related statistics and prepare reports for management ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: Associate Degree in Communication Years of experience: Minimum 1 year in a clerical or customer service setting KNOWLEDGE, SKILLS, AND ABILITY: Superior Customer Service Skills Office Suite applications AS400 experience a plus Team player TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Regular computer work and sitting Occasional walking and standing Seldom to never lifting up to 50lbs WORK ENVIRONMENT: Office environment within a manufacturing plant INDEPENDENT JUDGEMENT : Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at . White River Marine Group