Order Desk Assistant - Contract

Job description

| | | | --- | --- | | Job title: | **Order Desk Support - Contract (Internal Only)** | | Department: | **Digital Fulfillment East (LD)** | Terms of employment: | **Contract, Full-time, Hourly** | | Reports to: | **Tran Han, Room Manager** | Rate: | **$25.25/hour** | | Location: | **70 The East Mall, Etobicoke, ON** | Apply By: | **11:59pm on Monday, September 7, 2026** | **The Role: Order Desk Support – LD East** **Availability:** Contract hourly, full-time with an ability to work mornings, evenings, overnight shifts, and weekends. Reporting to the Digital Fulfillment Manager, the Seasonal Order Desk Support is responsible for processing incoming sales orders for picking. The role will be accountable for effectively communicating between internal and external customers to resolve issues with sales orders and fulfill special order requests. As a **Seasonal Order Desk Support**, you bring LUSH's Leadership Practices into all elements of your business: **Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.** **What you do (responsibilities):** - Process incoming sales orders as they arrive, preparing them for picking - Assist with regular duties on the floor when the Order Desk Lead does not require assistance - Coordinate with LUSH Customer Care and Digital Fulfillment teams to resolve issues with sales orders in a timely manner - Maintain communication with and fulfill special order requests from other departments within the business - Assist the Floor Supervisor, Order Desk Lead, and Team Leads with fulfilling and meeting the daily goals - Report directly to the Order Desk Lead and Floor Supervisor - Complete delegated tasks assigned in a timely manner **Who you are (qualifications):** **Required:** - Current LUSH employee - Has held their current role successfully for one year - Proficient with MS Office Suite (Excel) - Accustomed to working in a highly seasonal, high-pressure work environment - Able to effectively communicate with counterparts in other departments and facilities - Good organizational skills as well as a strong ability to prioritize and delegate - Reliable, consistent attendance, punctual, and dependable - Able to work overnight shifts, some holidays, overtime, and weekends **Preferred:** - Previous experience processing Sales Orders in a web sales environment - Excellent problem-solving and communication skills - Experience with ERP systems is an asset - Previous experience or an interest in training and developing staff **How to Apply: Submit the application form for review** **Questions? Email: [monica.pinzon@lush.com](mailto:monica.pinzon@lush.com)** **Only select applicants will be considered for this opportunity based on our selection criteria** *The above information in this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.* *At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.* *Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.* **Best of luck on your job search, and don't forget to follow us to learn more!** [*We Are Lush*](https://weare.lush.com/) *[YouTube](https://www.youtube.com/@LUSH) [LinkedIn](http://www.linkedin.com/company/lush-fresh-handmade-cosmetics)* *Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: [Calls to Action #92](https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf). We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.*