Order Fulfillment Specialist (m/f/d)

Job description

Your mission We are looking for a highly organized and detail-focused Order Fulfillment Specialist to join our Operations Team in Hamburg. This role is responsible for managing order flow to the warehouse, supporting fulfillment for key accounts with specific delivery requirements, and coordinating shipping documentation for both domestic and international (EXW and FOB) orders. The ideal candidate thrives in a fast-paced environment and enjoys working cross-functionally to ensure orders are delivered accurately and on time. Order Fulfillment: Process and release sales orders to the warehouse for timely picking, packing, and shipment. Communicate clearly with warehouse staff regarding order priorities, special packing instructions, and timelines. Ensure packing slips, labels, and shipping documents are accurate and aligned with order specifications. Key Account Delivery Requirements: Manage compliance with retail and wholesale account shipping guidelines (e.g., routing guides, labeling, ASN, EDI, portal submissions). Work closely with account managers and customer service teams to resolve fulfillment-related issues. Export Support (EXW / FOB): Assist with the coordination of international shipments including EXW and FOB terms. Prepare or collect shipping documentation such as commercial invoices, packing lists, and certificates of origin. Liaise with freight forwarders and international customers to support smooth handoffs and shipping compliance. Warranty Claims Coordination: Manage the intake and processing of warranty claims related to shipped orders. Work with customer service, warehouse, and quality control teams to investigate issues and determine appropriate resolutions. Coordinate the return, replacement, or credit of items as needed and maintain accurate records of all claims. Communicate claim status and resolutions to internal stakeholders and customers in a timely manner. Cross-Team Support: Update order status and shipment tracking in ERP and inventory systems. Support the supply chain team with general logistics coordination and problem-solving. Maintain organized records for all shipments, warranty claims, and fulfillment-related communications. Your profile Entry-level candidates are welcome to apply; prior experience in order fulfillment, logistics, or supply chain support is a plus. Experience working with B2B or key account delivery processes is an advantage. Familiarity with EXW, FOB, and basic export documentation is preferred. Strong attention to detail and time management skills. Clear communication skills and a collaborative work ethic. Fluency in German and English is required. Why us? At Ergobaby, we don’t just design baby products—we design moments of connection. As part of our team, you’ll contribute to a mission that empowers families worldwide through innovation, comfort, and care. We foster a collaborative, purpose-driven culture where your ideas matter, your growth is supported, and your work makes a meaningful impact. Join us and help shape the future of parenting.