Order Fulfillment Supervisor

Job description

## **COMPANY OVERVIEW** Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you’re interested in joining our mission, click the below links to join our team today! ## **MISSION STATEMENT** At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. **JOB SUMMARY** Cresco Labs is seeking an Order Fulfillment Supervisor to join our Massachusetts facilities. The Order Fulfillment Supervisor will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery as well as assist overseeing Logistics. The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers, under the direction of the Order Fulfillment Manager. This is a cross-facility role, with homebase at Uxbridge, while also overseeing the team in Fall River. **CORE JOB DUTIES** - Training and onboarding Leads, Agents, and Drivers - Tracking maintenance records for delivery vehicles - Ensuring leads and agents are performing daily tasks correctly and efficiently - Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate. - Monitoring WI’s/SOP’s - Implementing and testing new WI’s/SOP’s to increase productivity - Taking daily attendance - Attending weekly meetings with Order Fulfillment Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters - Conducting daily meetings for Leads, Agents, and Drivers - Recordkeeping of Delivery Rejection log, and Daily Performance log - Problem-solving inventory discrepancies - Keeping track of Order Fulfillment inventory - Approving Timecards - Approving/Denying time off for Leads, Agents, and Drivers - Interviewing potential candidates **Fulfilling Orders**  - Communicating with Sales, as needed - Oversee the accuracy of manifests for sales orders of finished goods for delivery - Oversee toting and sealing all finished orders for delivery **Delivery schedule**  - Collaborating with the Order Fulfillment Manager/Sales regarding delivery scheduling - Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests **REQUIRED EXPERIENCE, EDUCATION AND SKILLS** - Relevant educational background or 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar - Two years of experience in a position with supervisory/managerial responsibilities with demonstrated experience managing agents and operations - Strong attention to detail and ability to adhere to strict policies and procedure - Well organized and ability to keep deadlines - Works well with all peers - Effective communication skills - Effective time-management skills and ability to multi-task - Ability to work in a fast-paced, changing, and challenging environment - Strong Excel, Word, and general computer knowledge - Requires work around plant material, which could include exposure to plant pollen and/or dust. - Requires ability to sit, stand, kneel,