Order Fulfilment Officer

Job description

**Hello. We’re Blood.** **Our purpose is to revolutionize periods.** **Who are we?** Blood is a challenger consumer brand that creates game-changing period care products for all who bleed. Our focus on deeply understanding and caring for our users drives our product innovation and material design, which enables us to invent products that are both high performing and also better for the body. Blood is the creator of the world’s first Sanitary Pad made from Corn, and is the parent brand of MenstruHeat (menstrual cramp relief) and the Blood Menstrual Cup. Our products are sold across 15 countries, both direct-to-consumer online and in more than 10,000 retail stores - making more than 7 million periods better so far. Today was good. Tomorrow will bleed better. ### Who we’re looking for We invite a skilled, meticulous Order Fulfilment Officer to join our dynamic team. In this role, you will be a key contributor to our customer satisfaction and growth within the Malaysian Business Unit, working alongside strong retail, operations teams and top management to strengthen and scale-up the Blood business. You must have hands-on experience in order fulfillment, particularly in customer relations, order handling systems and facilitating deliveries with logistics companies.. You are also expected to have strong work ownership, excellent organizational skills, and attention to detail, while working in a fast-paced, dynamic environment. ### Core Responsibilities: 1. Key in and Process (business-to-business) B2B orders in the Warehouse Management System (WMS) system (Microsoft Dynamics) 2. Coordinate with logistics partners to fulfill B2B and B2C (e-commerce) orders, ensuring timely and accurate delivery. 3. Liaise & troubleshoot with internal and external stakeholders to resolve operational issues related to order fulfillment. 4. Conduct inventory counts, update records, verify quantities, and perform quality checks. 5. Collect, organize, and manage logistics documents and perform accurate data entry into logistics systems. 6. Check logistics invoices and raise payment requests to finance and management. 7. Support order key-in and data entries for other countries as and when required. 8. Coordinate on import and export processes and act as the primary point of contact for freight forwarders. 9. Collaborate with freight forwarders & customs brokers to facilitate smooth and efficient international shipments. 10. Provide necessary documentation and information for smooth clearance processes. 11. Support the operations department with general tasks as assigned by the supervisor. ### Skills & Qualifications 1. Minimum 2 years of experience in operations, particularly order processing, logistics, or supply chain roles. 2. High School/Secondary School Level education (min SPM/O-levels or equivalent) 3. Strong Bahasa Malaysia & English communication skills for effective collaboration with internal and external stakeholders. 4. Strong attention to detail and organizational ability. 5. Fast learner and proactive team player, with a strong bias for action. 6. Proficient in Microsoft Excel or Google Sheets; comfortable with data entry and basic analysis. 7. Experience with Microsoft NAV / Dynamics 365 Business Central or other ERP systems is an advantage.