Order Management Associate – Custom Apparel

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Order Management Associate – Custom Apparel based in India.** The Order Management Associate will play a key role in ensuring custom apparel orders are processed efficiently and delivered on time. You will manage a diverse portfolio of orders, resolving logistical challenges and coordinating with clients, vendors, decorators, and internal teams. This role offers hands-on ownership of order execution, with opportunities to make independent decisions that improve delivery speed, reduce costs, and support business profitability. Working in a fast-paced, growth-oriented environment, you will balance competing priorities while maintaining accuracy and clear communication. You will also contribute to special projects and logistics campaigns, helping streamline operations and enhance the customer experience. For someone who enjoys problem-solving, taking initiative, and continuous improvement, this position offers meaningful responsibility and opportunities for professional growth. ### Accountabilities - Process assigned custom apparel orders promptly and accurately, ensuring progress toward delivery deadlines. - Identify and resolve logistical challenges associated with individual orders, determining practical and cost-effective solutions. - Coordinate order schedules, timelines, and updates with clients, campus managers, vendors, and decorators to maintain alignment throughout the process. - Monitor order progress and manage competing priorities to support timely fulfillment and customer satisfaction. - Identify opportunities to reduce costs, improve profit margins, and accelerate turnaround times without compromising delivery requirements. - Exercise independent judgment and take ownership of assigned orders, escalating issues when appropriate. - Contribute to operational projects and logistics campaigns as needed, supporting continuous process improvement. ## Requirements: - Between 2 and 6 years of experience in operations, logistics, order processing, or a related field. - Strong analytical, organizational, and problem-solving skills, with excellent attention to detail. - Ability to manage complex tasks and competing priorities under tight deadlines. - Confidence in making decisions independently and taking ownership of outcomes. - Fluency in English, with excellent written and verbal communication skills. - A proactive, goal-oriented mindset and a strong commitment to meeting deadlines. - Ability to remain calm under pressure, respond effectively to unexpected challenges, and maintain a sense of urgency. - Adaptability and enthusiasm for solving problems, embracing change, and identifying opportunities to improve processes. ## Benefits: - Monthly compensation of approximately $750, adjusted according to experience. - $80 monthly night-shift allowance. - Health insurance. - Learning and professional development opportunities. - A collaborative and supportive working culture. - Remote, work-from-home arrangement. - Eligibility for a two-month paid sabbatical in recognition of long-term contributions. - One of two assigned work schedules: 10 AM–7 PM EST or 2 PM–11 PM EST.