Order Management & Billing Lead — Cloud Marketplaces & Partnerships

Job description

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are looking for a senior, hands-on operator to own Order Management and Billing execution across OpenAI’s cloud marketplace and partner ecosystem, including platforms such as AWS, GCP, Oracle Cloud, GovCloud, and future channels. This senior individual contributor role will translate partner requirements into scalable workflows and ensure launch readiness, accurate billing, and reliable daily execution. As a senior individual contributor within the Cloud Marketplaces team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will ensure that private offers, commercial terms, provisioning, pricing, usage, billing data, credits, settlements, and partner-specific reporting flow through our systems accurately, on time, and with audit-ready controls. You will implement and continuously improve the common cloud marketplace operating model, lead cross-functional execution for your assigned portfolio, and surface risks, requirements, and improvement opportunities. You will partner across Revenue Systems, Product, Engineering, GTM, Finance, Partner Operations, and external marketplace stakeholders. This role is critical to building the operational backbone for OpenAI’s expansion across cloud marketplaces and government-cloud channels. You will combine deep operational judgment with process and control execution, automation, clear communication, and hands-on problem solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Own end-to-end daily Order Management and Billing performance for an assigned cloud marketplace or partner portfolio, including AWS, GCP, Oracle Cloud, GovCloud, or future channels, spanning order intake, usage ingestion, reconciliation, validation, invoicing, credits, settlements, exceptions, and partner reporting. - Implement and continuously improve the common cloud marketplace operating model, including workflows, service levels, controls, escalation paths, capacity requirements, and readiness standards for the assigned portfolio. - Lead operational readiness and user acceptance testing for new or expanded cloud marketplace, partner, or GovCloud capabilities, translating commercial and technical requirements into executable workflows, system requirements, controls, and measurable launch criteria. - Serve as the Finance and OTC operational DRI for the assigned portfolio, resolving billing discrepancies, reporting gaps, settlement variances, and customer- or partner-impacting issues while escalating cross-portfolio risks and decisions through the appropriate leadership and governance channels. - Execute and improve reconciliation, completeness, and exception-management processes across partner pricing, usage, credits, discounts, invoices, settlements, and reporting obligations. - Govern BPO execution for the assigned portfolio through clear service levels, SOPs, enablement, quality controls, capacity planning, performance monitoring, and escalation management. - Identify and implement process, system, AI, and automation improvements that increase touchless processing, reduce rework, and identify discrepancies before they create billing, revenue, partner, or customer impact. - Partner with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure commercial, provisioning, ERP, billing, and marketplace requirements are addressed upstream. - Own month-end close execution for the assigned portfolio, ensuring order, pricing, usage, billing, partner transaction, and settlement data are complete, reconciled, reviewed, and supported; escalate risks and provide timely close status and sign-off inputs. - Monitor and report portfolio performance across billing accuracy, automation, cycle time, backlog, service levels, exceptions, close readiness, partner escalations, BPO quality, control performance, and throughput; use insights to drive corrective action and continuous improvement. - Maintain durable operating documentation—including SOPs, playbooks, runbooks, controls, and training—and contribute portfolio insights to broader governance and operating-model improvements. You might thrive in this role if you have: - 8+ years of progressive experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or complex usage-based billing environments. - Experience with one or more cloud marketplaces, partner-billing models, or comparable ecosystems; experience across every platform is not required. Relevant experience may include usage-based pricing, private offers, credits, invoicing, reconciliations, settlements, reporting, or exception management. - A demonstrated record of owning complex, cross-functional launches from requirements and UAT through implementation, stabilization, and measurable operational outcomes. - The ability to make sound risk-based decisions, drive execution, and influence stakeholders across Finance, Product, Engineering, GTM, Legal, and external partner organizations. - Hands-on experience with CPQ, ERP, billing, and data platforms such as Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, or comparable systems. - Experience designing and governing scaled delivery through BPO or offshore teams, including service levels, enablement, capacity planning, quality assurance, and escalation management. - Strong command of operational controls, month-end reconciliations, data completeness, audit readiness, and the financial risks created by upstream or downstream process failures. - Exceptional analytical and executive communication skills, with the ability to navigate ambiguity, simplify complex issues, manage competing priorities, and remain hands-on when the business requires it. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.