Order Management & Contracts Lead (9 Months Contract)

Job description

This is a 9 month contract, based at our Porcari, Lucca site. This pivotal position plays a vital role in upholding our commitment to delivering exceptional customer service by efficiently managing intricate orders from initiation to final delivery, ensuring all customer requirements are comprehensively met. Reporting directly to the Inside Sales and Contracts Manager, you'll collaborate closely with operational and engineering teams, providing timely order updates to our valued customers. As a leader within this role, you will oversee a team of Inside Sales and Contract Engineers, managing day-to-day responsibilities such as task delegation, addressing escalations, and ensuring the accuracy and timeliness of forecasted delivery dates across the entire team. Your role will involve effective communication and negotiation with both external clients and internal departments to facilitate smooth deliveries and address any special requirements. This opportunity is ideal for an individual who thrives in high-pressure environments while consistently prioritising customer satisfaction above all else. Experience Requirements: Degree in an Engineering discipline, recognised technical apprenticeship, or equivalent experience. 3-5+ years of experience in Order Management, Contract Management, Customer Service, Sales Operations, or a similar customer-focused role. Strong understanding of order processing, contract administration, and customer relationship management. Ability to read and interpret engineering drawings and technical specifications. Experience working within a manufacturing or engineering environment. Ability to work effectively with customers and cross-functional teams in a fast-paced environment. Proactive, detail-oriented, and customer-focused approach. Fluent Italian (advanced level) and professional English (C1 level). The successful candidate: Must have the ability to build strong relationships with customers. Be a strong communicator both verbally and written have the ability to approach challenges with a proactive mindset. Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business. #LI-Hybrid