Order Management Coordinator

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job The Order Management Coordinator serves as a key liaison between Rehlko, distributors, and customers, providing exceptional customer service and supporting the efficient execution of the end-to-end order-to-cash process. This position is responsible for managing customer orders from quotation and order entry through shipment and post-sale support, ensuring accuracy, timely fulfillment, and effective communication throughout the order lifecycle. The Order Management Coordinator partners closely with Sales, Finance, Logistics, Customer Service, and other cross-functional teams to coordinate order fulfillment, resolve issues, maintain accurate customer and order information, and support established service-level expectations. This role also contributes to operational excellence by identifying process improvements, maintaining compliance with departmental policies and procedures, and supporting consistent customer experience. Work mode: Hybrid-3 days a week (Tuesday, Wednesday, Thursday) Work Location: 200 Twin Oaks Road Kohler WI Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship now or in the future Key Responsibilities Create customer quotations in SAP and convert approved quotations into accurate sales orders as required. Process and manage customer purchase orders in SAP, ensuring accurate pricing, payment terms, delivery requirements, and compliance with Sales Administration policies and procedures. Create and manage outbound deliveries and shipments in SAP to support established service-level expectations and customer delivery requirements. Monitor order backlog, order status, and aged orders; proactively identify and resolve routine order holds, delays, discrepancies, and other issues that may impact timely shipment or order closure. Obtain and evaluate freight quotations and accurately apply freight charges to SAP sales orders in accordance with established rates, contracts, and internal policies. Conduct routine freight audits to identify discrepancies, validate charges, and support accurate billing and cost management. Maintain accurate and timely customer, order, shipment, and account information across SAP, Salesforce, Smartsheet, Microsoft Access, and other applicable business systems. Maintain customer master data, shipping instructions, Incoterms, export compliance information, and customer-specific delivery requirements. Support post-sale activities, including invoice discrepancy resolution, product returns, freight damage claims, short-shipment investigations, and other customer-related issues. Conduct regular order audits to ensure accuracy, compliance, and adherence to established processes and documentation standards, including reviewing orders processed by new Service Center associates. Provide backup support for assigned secondary accounts to ensure continuity of customer service and order management activities. Follow established Sales Administration policies and procedures related to pricing, order entry, order modifications, cancellations, documentation, and customer account management. Under the guidance of the Senior Sales Coordinator, accurately route progress payments and support account reconciliation activities as required. Collaborate with internal stakeholders across Sales, Finance, Logistics, Customer Service, and other functions to resolve order, shipment, billing, and customer service issues. Identify process gaps, recurring customer concerns, and operational inefficiencies and contribute to continuous improvement initiatives that enhance operational efficiency, order accuracy, and customer satisfaction. Support onboarding, training, and knowledge transfer for new Sales Coordinators and other team members as assigned. Provide a high level of customer service through timely, accurate, and proactive communication with customers, distributors, and internal stakeholders. Perform other related duties and responsibilities as assigned. Education and Experience Requirements Bachelor’s degree in business administration, Supply Chain Management, Logistics, Operations, Finance, or a related field or equivalent 3-5 years of order management/SAP work experience may be considered. Demonstrated, hands-on experience with SAP, preferably within Sales and Distribution (SD) and order-to-cash processes. Experience managing the end-to-end customer order lifecycle, including quotation, order entry, backlog management, shipment coordination, order auditing, discrepancy resolution, and post-sale support. Demonstrated ability to analyze and resolve order-related issues, including pricing discrepancies, delivery delays, order holds, system errors, and documentation issues. Experience performing order audits, freight audits, data validation, and reconciliation activities to ensure accuracy and compliance with established policies and procedures. Proficiency in Microsoft Excel, including the ability to support reporting, reconciliation, data analysis, and order-related tracking activities. Experience working across multiple business systems, preferably including SAP, Salesforce, and reporting or workflow platforms such as Smartsheet. Strong written and verbal communication skills with the ability to effectively interact with customers, distributors, and cross-functional stakeholders. Demonstrated ability to manage multiple accounts, competing priorities, and time-sensitive customer requirements in a fast-paced environment. Strong organizational skills and attention to detail, with a demonstrated commitment to accuracy and customer service. Proven ability to work independently while effectively collaborating with cross-functional teams. Experience training, mentoring, or supporting the onboarding of team members is preferred. Strong analytical and problem-solving skills, with the ability to identify root causes, resolve issues, and recommend process improvements. The Hourly range for this position is $25.55-$31.95.The specific Hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at . In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact . Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day