Order Management Executive

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Order Management Executive based in India.** The Order Management Executive will play an essential role in coordinating custom apparel orders and ensuring customers receive the right products on time. You will oversee assigned orders from processing through delivery, solving logistical challenges and coordinating with clients, vendors, decorators, and internal teams. This position offers hands-on responsibility and the autonomy to make decisions that improve delivery timelines, control costs, and support business profitability. You will work in a fast-paced, growth-oriented environment where each order brings unique operational challenges. Alongside day-to-day order management, you will contribute to special projects and logistics campaigns that support wider business goals. This opportunity is ideal for a proactive problem-solver who enjoys taking ownership, working under pressure, and continuously improving how things are done. ### Accountabilities - Process assigned orders promptly and accurately, ensuring they move efficiently through the order fulfillment process. - Identify and resolve logistical challenges for individual orders, finding practical and cost-effective solutions. - Coordinate order timelines and updates with clients, campus managers, vendors, and decorators to maintain clear communication and alignment. - Monitor order progress and manage competing priorities to help ensure deadlines are met. - Identify opportunities to reduce operational costs, improve profit margins, and shorten delivery turnaround times. - Take ownership of assigned orders and make independent decisions to address issues and keep operations on track. - Support special projects and logistics campaigns as required, contributing to operational efficiency and continuous improvement. ## Requirements: - Between 2 and 6 years of experience in operations, logistics, order management, or a related field. - Strong analytical, organizational, and problem-solving skills, with excellent attention to detail. - Ability to manage complex tasks, prioritize effectively, and deliver results under tight deadlines. - Confidence in making decisions independently and taking responsibility for outcomes. - Fluency in English, with excellent written and verbal communication skills. - A proactive, goal-oriented approach and a strong commitment to meeting deadlines. - Ability to remain calm under pressure, respond constructively to unexpected challenges, and maintain a sense of urgency. - Flexibility, adaptability, and enthusiasm for solving problems and finding ways to improve processes. ## Benefits: - Monthly compensation of approximately $750, adjusted according to experience. - $80 monthly night-shift allowance. - Health insurance. - Learning and professional development opportunities. - A collaborative and supportive working culture. - Remote, work-from-home arrangement. - Eligibility for a two-month paid sabbatical in recognition of long-term contributions. - One of two assigned work schedules: 10 AM–7 PM EST or 2 PM–11 PM EST.