Order Management Senior Analyst

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Order Management Senior Analyst Location: Colombia Reports To: Senior, Manager, Americas Order Management Application Note: CV must be submitted in English. Role Overview: Own the end to end execution of complex order lifecycle operations that directly impact revenue accuracy, customer experience, and financial integrity across the Americas region. This role ensures that every order is processed, validated, and billed with precision, enabling seamless customer onboarding and sustained business growth. Partnering closely with Sales, Deal Desk, Revenue, and Customer Success, you will influence cross functional alignment and drive operational excellence at scale. At Genesys, we are transforming how organizations connect with customers through AI powered experiences, and this role plays a critical part in ensuring those experiences begin with flawless order execution. You will gain visibility into enterprise level operations while strengthening your expertise in SaaS order to cash processes and financial controls. Key Responsibilities: Own the end to end processing of service orders, ensuring accuracy, compliance, and timely execution across the full order lifecycle. Drive revenue integrity by validating quotes, contracts, and supporting documentation prior to order booking and billing. Partner with cross functional stakeholders to align on order requirements, resolve dependencies, and accelerate deal execution. Ensure billing transactions are completed within strict close timelines, supporting monthly, quarterly, and annual financial reporting accuracy. Resolve complex billing discrepancies and invoice inquiries by collaborating with Receivables Management and internal teams. Maintain accurate system records and documentation to support audit readiness and operational transparency. Identify process inefficiencies and implement improvements that enhance scalability, accuracy, and cycle time reduction. Support high volume periods by prioritizing workload effectively and ensuring continuity during critical financial close cycles. Required Qualifications: 3 or more years of experience in Order Management, Revenue Operations, or operational finance within technology environment. Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Advanced English proficiency, both written and spoken, required due to collaboration and reporting with international stakeholders. Strong understanding of order to cash processes and financial controls. Experience working with enterprise systems such as Salesforce, Workday, or similar platforms. Advanced proficiency in Microsoft Excel and other productivity tools. Demonstrated ability to manage high volume workloads with strong attention to detail and accuracy. Proven ability to collaborate across global, cross functional teams. Strong analytical and problem solving skills with a focus on operational efficiency. Preferred Qualifications: Experience in SaaS, cloud based, or subscription business models. Familiarity with billing platforms such as Zuora or similar systems. Working knowledge of revenue recognition principles and compliance requirements. Experience supporting financial close processes in a fast paced, deadline driven environment. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities . Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.