Order Management Senior Specialist

Job description

Job Description: We are seeking a detail-oriented and customer-focused Order Management Senior Specialist to join our team. In this role, you will be responsible for managing the end-to-end order fulfillment process, ensuring seamless coordination between customers, internal stakeholders, warehouse operations, and logistics partners. The ideal candidate possesses strong organizational skills, a proactive mindset, and a commitment to delivering an outstanding customer experience. Job Description Serve as the primary point of contact for order-related inquiries from both internal and external stakeholders. Accurately enter, validate, and process customer orders within the ERP system. Review orders to ensure accuracy of product codes, quantities, pricing, and delivery information prior to processing. Manage and monitor the complete order lifecycle, from order entry through delivery and invoicing. Collaborate closely with warehouse, logistics, and supply chain teams to ensure timely and accurate shipment of customer orders. Process order amendments, cancellations, returns, and special customer requests in a timely manner. Track shipment status and proactively follow up on delayed, pending, or outstanding deliveries. Communicate order updates and delivery information to customers and internal stakeholders. Prepare and maintain regular reports on order status, backorders, shipment performance, and service levels. Identify opportunities to improve order management processes, operational efficiency, and customer satisfaction. Ensure compliance with company policies, service standards, and operational procedures. Job Requirements: 8+ years of experience in Order Management, Customer Service, Supply Chain, or Logistics Operations. Experience working with ERP systems. Knowledge of order fulfillment, inventory management, and logistics processes. Strong analytical and problem-solving skills with high attention to detail. Excellent communication and stakeholder management abilities. Proficiency in Microsoft Office applications, particularly Excel. Ability to manage multiple priorities in a fast-paced environment. Professional working proficiency in English (written and spoken). Operating Company: Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.